My role also encompasses office management, where I've spearheaded initiatives to maintain operational integrity and efficiency. Recognizing the importance of modern technology in streamlining communication and processes, I've successfully transitioned our company to cutting-edge ERP/CRM systems alongside Microsoft Teams and Office 365, significantly enhancing productivity.

Since High school, friends and family have come to me for basic PC troubleshooting and IT solutions. I've done everything from data recovery to designing and installing small business networks. Skills and expertise are comparable to those required for the Comptia's A+ certification. Currently I spend anywhere between 5 to 20 hours a week doing various jobs, mostly removing viruses, troubleshooting faulting hardware, and installing software. As of late, I've also repaired several smartphones and tablets across various platforms. The majority of my work is volunteered to those who normally can not afford traditional IT services.

Develop and maintain all things information systems at Mama Lola's.

Instructor for Microsoft, CompTIA, Fortinet Courses.

As a Associate Network Support Specialist, I was responsible for all level one customer interaction and support for the COMLINK Network. Functions/Responsibilities: • Receive incoming customer calls for trouble/technical support and billing issues• Create trouble tickets for incoming customer calls• In depth customers analysis for most valuable information in relation to trouble for accurate tickets• Work customer trouble ticket• Perform troubleshooting and fault isolation on various network elements and components• Cooperatively coordinate and work with external vendors, partners and LECs to sectionalize and repair network and local loop issues• Provide continual status updates to customers regarding trouble tickets• Support Datacenter server solutions (VMWare, Citrix Zen, Microsoft Hyper-V, Dedicated Servers, Utility Storage)• Open internal trouble tickets on COMLINK vendor hardware/software issues and assign to appropriate groups• Perform provisioning duties to include additions, deletions, moves, & cuts

First and foremost, I represent my wonderful telecommunications company to the outside world. I do this by giving the best service possible to my existing clients, establishing new relationships with other organizations and aquiring new accounts. I also provide telecommunication consulting and solutions for companies in Mid-Michigan.

ACD is a facilities based Internet and Telecommunications provider with its headquarters in Lansing, Michigan. As a technical support representative, it was my responsibility to monitor, troubleshoot, and provide customer support to ACD.net's network. This network included Internet and Voice Services over dialup, DSL, T1/T3 and fiber optics. Other services included web hosting, email, and data storage. Job tasks were tracked and resolved using a ticket-based system.

As a Youth Advocate, I provide direct care for children at a 24 hour residential home. The duties include: Ensuring that all residents are closely monitored and supervised at all times on and off grounds including oversight of family visits, tutor/mentor meetings, spiritual programming or worship services and other visits as indicated by the therapist, individual treatment plan or program procedures; Consistently provides therapeutic, solution-oriented behavior interventions and support; Participates in planning and implementing the activities of the living halls and individual resident; Completes all required paperwork with clarity, in a timely manner and in line with program policies and procedures including resident logs and incident reports; Dispenses medications; Regularly transports clients for medical appointments, recreation outings and other appointments or activities as scheduled

As a Enrollment Counselor, I worked with current and/or potential undergraduate and graduate students who are interested in the University's programs. From enrolling and admitting students to developing academic plans, I helped chart the course for their educational journey. Specific responsibilities include: * Communicating with students via telephone and email to help them make informed decisions by providing ethical, timely, accurate and comprehensive enrollment options and program information* Identifying students‚ educational goals and partnering with a Financial Advisor to assist students‚ in developing a personalized plan for success including identifying available financial options* Ensuring a positive student experience by establishing a professional rapport with your students, monitoring their participation and progress throughout the enrollment process, and helping resolve any challenges or issues they may encounter.

As a Finance Counselor, I was responsible for Student Customer Service, Financial Aid processes and accounts receivable management. The role focused on providing an optimal student experience relating to students financing their education. This position communicates with students regarding their finance options and ensures financial processes are completed in compliance with established guidelines.