- Responsible for driving top line sales while managing controllable costs to increase overall profits.- Recruit, Hire and Staff up to 50 employees - Coach and Develop staff to exceed performance expectations- Lead new company initiatives- Ensure best customer experience- Replenishment and stock of the store ' Maintaining visual standards- Analyze business results to identify opportunities and create action plans around root behaviors

- Ensure residents are holding to the bylaws of the neighborhood.- Plan meetings and present financial plans and standing.- Follow up with vendors to ensure proper services are getting completed. - Review architectural requests and maintenance concerns.

- Review applications and hire to ensure store staffing needs are filled.- Complete store schedule and manage time off requests.- Control supply ordering - Montier performance of the front end and backroom operations to ensure standards and goals are met.- Complete onboarding of new hires and continuous training to develop all associates.

- Apply a manager-on-duty mentality to ensure all customers receive the best customer service.- Assist associates with human resources needs.- Review freight schedule and delegate merchandising tasks to supporting supervisors.- Ensure the store meets sales goals and credit goals by supporting a green culture in the store.- Complete cash office operations to ensure proper accounting practices.

- Work with all leaders in the building to keep up to date with needs and on-going actions in eachs departments and help them follow through to competition.- Be manager on duty for the whole store every afternoon into the night to ensure store is guest ready for the morning and the night shoppers are receiving the same experience as ones during the day.- Ensure that all services areas are giving the guests great service.- Make changes to scheduling when needed to ensure that we are always staffed in key areas.Keep up to date on all computer training for each team member and onboarding tasks for new team members.- Manage performance of team and hiring/separation needs, along with paying attention to attendance related issues.

- Support and develop overnight stocking/ mod team / maintenance associates to better improve the shopping experience for the customer- Apply Manager on Duty training on certain nights to ensure the whole team stays on track - Build relationships with team and follow up with associates on attendance, training, and performance

- Lead the checkout team and services team to provide a great experience every time for every customer.- Support and manage front end academy trainers so they can effectively train all front end associates on one best way.- Empower cashiers, self check out hosts, and service desk associates to own their area and make customer experience decisions.- Provide feedback on performance and follow up with academy trainers to fill gaps in job knowledge.- Complete store cash office duties that include investigating variances, and following up to transaction decisions.

- Reviewed reports establishing baseline customer satisfaction levels.- Contacted customers who have complained and work with them to resolve their issues.- Promoted a positive work environment for employees and leading by example.- Managed staffing levels for the customer service counter and other key areas.- Ensured associates are adequately trained and up to date on current procedures.- Managed the front end, parking lot, and back of building for a safe environment for teammates and customers.

- Lead sales associates in the areas of the register and sales floor - Worked with vendors to I’m sure self availability- Key carrier who closed and opened the store - Helped process freight in a timely matter & set planograms around the store.

- Provided direct assistance to the Manager in the assigned areas of Apparel, Accessories, Active Footwear, Jewelry, Signing Merchandising, Planograms, and Price Changes. - Trained and developed apparel teammates.- Monitored the sales floor to ensure teammates are performing assigned duties.- Full-time key carrier supervisor that is responsible for closing and opening the store on assigned days.

-Provided assistance with online orders and inter-store transfers.-Provided leadership and support to the front end team surrounding sales, coupons recalls and providing change to registers.-Implemented plans to raise our EPP Present to reach our corporate goals.

-Provided customers with a fast and seamless checkout experience.-Assisted customers with product location questions and prices.-Aided customers with loyalty program questions and sign-ups.

-Helped other students with key business courses such as financial/ managerial accounting, IT in business, economics and more. -Completing a two-credit course to reflect on my tutoring experiences and improve my communication/teaching skills.-Continuously received leadership training to guide students to success.

-Participated in volunteer activities including the study abroad fair.-Presented about program offerings to classes around the campus.-Marketed program opportunities for students.

-Coordinated with local schools and business for group sales.-Assisted customers over the phone and email concerning questions and sales. -Managed cash handling and payment batches.-Set up will call and mailing materials to requesting customers.