In this role, I maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware for one the fastest growing companies across the U.S. Currently the company has 138 locations, 1400 employees, and 1800 network devices. I own projects, solutions, and key responsibilities within a larger business initiative while interacting with upper management and staff to provide technical experience for continuous improvement of IT solutions. Achievements: - Created scripts to deploy various tools and software; streamline projects for mergers and acquisitions - Created automated workflow within ticketing system to increase team productivity - Reduced cost of shipping new hardware by leveraging Windows Autopilot and having new computers shipped directly to physical therapy clinics. - Optimized onboarding and offboarding of employees with scripting and automation. - Implemented security improvements for HIPAA and PCI compliance - Identified security risk within our electronic medical record (EMR) and worked with EMR engineers to patch security risk. - Migrated 1,400 PCs Azure Hybrid environment to Azure AD Cloud only within a 90-day period. Current project: - Integration of Human Resource Information System (HRIS) with Azure AD to achieve the following goals: align business needs with IT processes, accelerate the employee onboarding process, mitigate potential compromise of ex-employees’ accounts, reduce repetitive tasks, and data accuracy.

I was the system engineer on several major projects for TPG while working at their Managed Service Provider (AdTech-IT). When TPG created their own IT department, I was recruited to help design and facilitate IT growth in the company. When I started as the second department member in July 2020, we had 20 locations and 400 employees. My first initiative was to establish a well-rounded foundation for the IT department and to provide technical assistance for improvement of IT solutions. I was directly responsible for implementing a ticketing system and RMM (Remote Monitoring Management) software, backup and disaster recovery, and system patching. I developed all written policies and procedures, conducted interviews to grow the department, and oversaw helpdesk training for new team members. Before being promoted to the IT Operations Manager position with TPG, I was the acting Help Desk Manager with 3 team members supporting the company as it had grown to 60 locations and 1,200 employees.

- Provide end user support for hardware/ software needs.- Install, deploy, troubleshoot & repair desktop & laptop PCs- Install, troubleshoot, and maintain MS Server 2003/2008/2012/2016/2019. Exchange 2010/2013/2016/2019 and Office 365.- Maintain client backups, off-site replication, and disaster recovery using StorageCraft backup solutions.

- Managed Service Provider with over 50 medium-to-large professional clients. - Primary support for Network Services (HP, Cisco, and SonicWall Appliances) - Design, create, implement, and maintain complex networks for our clients.- Manage virtualized environments of Hyper-V and VMWare.- Monitor Metrolink for Internet Services provided for our clients.- Install, troubleshoot, and maintain MS Server 2003/2008/2012/2016/2019. Exchange 2010/2013/2016/2019 and SCO/Unix servers.- Provide end user support for hardware/ software needs.- Provide hosting services for clients (Web, Server, and Hosted Email)- IP Telephony experience with Grandstream and Altigen Products.

Assisting customers with technical assistance via phone, email, walk-in, or on-site contact.- Install, deploy, troubleshoot & repair desktop & laptop PCs- Install, deploy, troubleshoot & repair printers, copiers, and other peripherals - Install, deploy, troubleshoot applications/software.- Provide remote desktop support via VNC & Remote Desktop Connection. - Manage inventory and assets.

Responsible for first contact with customer and maintaining high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management. Used selling skills to provide solutions to customer’s technology challenges. Work with the sales team, explaining services and technology to help them achieve business goals. Took initiative to find extra tasks when scheduled duties were completed.

Responsible for assisting in day-to-day technical needs. Evaluation of the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Deployment and management of end user computer systems.- Implemented file server (Windows-based) and data backup solution.

Responsible for assisting 500+ faculty, staff, and students in day-to-day technical needs. Deployment and management of end user computer systems. Trained other student technicians in customer support basics, virus removal, software and hardware installations, copier & computer troubleshooting - Built relationships and community with faculty, staff, and students.- Created forms and procedures to better manage incoming computer issues.- Assisted upper management with assigned projects.