▪ Built and led multiple high-performing IT teams, overseeing enterprise operations including IT Helpdesk, IT Operations, System Management, SharePoint, and Salesforce, driving efficiency and alignment with organizational objectives.▪ Reduced departmental O&M costs by $2M in 2024 through initiatives such as eliminating redundant software, optimizing licenses, automating processes, and migrating to cost-effective solutions.▪ Migrated our IAM solution from OneLogin to Azure in 2024, resulting in annual cost savings of $900k while enhancing security and scalability.▪ Oversaw the remediation of 400,000+ vulnerabilities, achieving a zero-critical, zero-high vulnerability state, significantly improving security.▪ Managed multiple core IT products (OneLogin, DUO, ManageEngine, Papercut, JAMF, KACE, iSupport, etc.), ensuring optimal performance and alignment with business needs.• Vendor relations, invoices and purchasing.• Participate in and solution for Compliance/HITRUST/InfoSec audit findings.• Set team direction, resolve complex problems, and provide guidance for the team.• Monitor employee performance, complete annual reviews, attend 1:1s, provide coaching when needed and help create career development plans for my employees.• Determine IT plans, monitor departmental goals, establish team workflows, identify new technology and facilitate collaboration across the organization.• Create job posts, interviewing and hiring.• Develop new troubleshooting strategies to mitigate downtime.• Create and practice disaster recovery plans.

▪ Developed and maintained PowerShell automation scripts to streamline operations across multiple platforms (Active Directory, Windows Servers, SSO, Azure, Exchange, WVD), reducing manual effort by 90%and increasing operational efficiency across the IT environment.▪ Developed automated PowerShell API solutions to manage stale user access, enhancing security, reducing licensing costs, and ensuring compliance with access control policies.▪ Implemented Single Sign-On (SSO) connections for 30+ previously unsecured applications, improving security, reducing login friction, and centralizing user access management, resulting in a more streamlined and secure user experience.▪ Led a project to clean up a decade’s worth of service accounts, established clear ownership, and implemented a robust rotation policy, strengthening security and ensuring compliance with best practices.▪ Developed automated solutions that streamlined workflows, reducing task completion time by 90% and significantly enhancing team productivity and operational efficiency.• Build and maintain PowerShell automation for Active Directory, SSO, Azure, Exchange, WVD, Windows workstations, Windows Server and more.• o365/Exchange/Azure/Teams Owner – All tasks.• Windows Server Admin – GPO, DNS, server builds, upgrades, installs, permissions.• Linux Server Admin –SSH/SUDO permissions, SSSD, VI, realm rejoins, basic troubleshooting.• Active Directory Admin – All tasks.• File Share Admin – Security permissions, backups.• vCenter Admin – Server resource management, snapshots, utilization monitoring.• Azure WVD Admin (VDI Solution) – Build, delete and troubleshoot vms.• Recover files using VEEAM backup and replication.

All tasks from previous position plus:• Lead escalation point for all Service Desk.• Provide support for 3000+ users over 3 companies.• Create and manage security groups.• File share permissions.• Recover files using VEEAM backup and replication.• Create and edit GPOs.• Create VMs in vCenter.• Zscaler Cloud Security – Create policies, groups, whitelist, blacklist, PAC files.• OneLogin – Manage users, policies, applications.• Office admin – Exchange, Security, Compliance, Azure, Cloud App Security.

• Primary escalation point for Tier 2 and Tier 1 Support.• Provide support for 2000+ users over 3 companies.• Automated our dynamic distros.• Participate in Sev. 1, 2 and 3 calls.• Employee off-boarding - Deactivating users and backing up their Outlook mailbox.• AD/MSOL PowerShell.• Monitor and act upon o365/Solarwinds/Symantec/Netwrix alerts.• Create SCCM deployment groups and packages.• Create and deploy Dell KACE software installation packages.• Manage the companies Knowledge Base.• Licensing.• Equipment purchasing.• Worked on setting up new ticketing tools – iSupport and Epicor.• Train new employees in onboarding orientation.• On-call support.

• Provide support for 1000+ users over 2 companies.• Active Directory / o365 password unlocks and resets.• o365 distro/maibox support.• Desk side support.• Software installs.• Airwatch/Intune MDM management.• Bitlocker, Symantec and DDPE encryption.• Manage laptop and peripheral repairs through Dell Tech Direct.• Manage and issue all company inventory throughout all US locations.• New Hire equipment issue and shipping.• Support folder redirection and One Drive backups.• Manage building badge access.

• Installed and configured network printers and scanners.• Supported RF guns and RF gun software.• Recreated Windows/Outlook profiles.• PXE imaging.• Supported internal systems (Prelude, Project X, Oracle, Cognos, ImageNow, Kronos, Maas).• Worked in the phone queue while working email tickets.• On-call support.

• Provided white glove cell phone and tablet support.• Performed cell phone backup and restores.• Monitored site outages.• Worked with multiple hardware platforms and various operating systems (Windows, iOS, Android and Blackberry).