Devin Clark Email & Phone Number

• Built and led multiple high-performing IT teams, overseeing enterprise operations including IT Helpdesk, IT Operations, System Management, SharePoint, and Salesforce, driving efficiency and alignment with.
• Reduced departmental O&M costs by $2M in 2024 through initiatives such as eliminating redundant software, optimizing licenses, automating processes, and migrating to cost-effective solutions.
• Migrated our IAM solution from OneLogin to Azure in 2024, resulting in annual cost savings of $900k while enhancing security and scalability.
• Oversaw the remediation of 400,000+ vulnerabilities, achieving a zero-critical, zero-high vulnerability state, significantly improving security.
• Managed multiple core IT products (OneLogin, DUO, ManageEngine, Papercut, JAMF, KACE, iSupport, etc.), ensuring optimal performance and alignment with business needs.
• Vendor relations, invoices and purchasing.

• Developed and maintained PowerShell automation scripts to streamline operations across multiple platforms (Active Directory, Windows Servers, SSO, Azure, Exchange, WVD), reducing manual effort by 90%and increasing.
• Developed automated PowerShell API solutions to manage stale user access, enhancing security, reducing licensing costs, and ensuring compliance with access control policies.
• Implemented Single Sign-On (SSO) connections for 30+ previously unsecured applications, improving security, reducing login friction, and centralizing user access management, resulting in a more streamlined and secure.
• Led a project to clean up a decade’s worth of service accounts, established clear ownership, and implemented a robust rotation policy, strengthening security and ensuring compliance with best practices.
• Developed automated solutions that streamlined workflows, reducing task completion time by 90% and significantly enhancing team productivity and operational efficiency.
• Build and maintain PowerShell automation for Active Directory, SSO, Azure, Exchange, WVD, Windows workstations, Windows Server and more.

Brentwood, TN

• All tasks from previous position plus:
• Lead escalation point for all Service Desk.
• Provide support for 3000+ users over 3 companies.
• Create and manage security groups.
• File share permissions.
• Recover files using VEEAM backup and replication.

• Primary escalation point for Tier 2 and Tier 1 Support.
• Provide support for 2000+ users over 3 companies.
• Automated our dynamic distros.
• Participate in Sev. 1, 2 and 3 calls.
• Employee off-boarding - Deactivating users and backing up their Outlook mailbox.
• AD/MSOL PowerShell.

• Provide support for 1000+ users over 2 companies.
• Active Directory / o365 password unlocks and resets.
• o365 distro/maibox support.
• Desk side support.
• Software installs.
• Airwatch/Intune MDM management.

Greater Nashville Area, TN

• Installed and configured network printers and scanners.
• Supported RF guns and RF gun software.
• Recreated Windows/Outlook profiles.
• PXE imaging.
• Supported internal systems (Prelude, Project X, Oracle, Cognos, ImageNow, Kronos, Maas).
• Worked in the phone queue while working email tickets.

Greater Nashville Area, TN

• Provided white glove cell phone and tablet support.
• Performed cell phone backup and restores.
• Monitored site outages.
• Worked with multiple hardware platforms and various operating systems (Windows, iOS, Android and Blackberry).