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Develop and execute strategy to drive performance for retail & restaurant clients

• Developed and executed strategy to drive performance for retail & restaurant clients• Utilized active approach to solving client needs by deeply analyzing Profits, People, and Products• Created and facilitated over 30 workforce training and development modules. • Performed needs-assessments to help clients recognize areas of opportunity and blind-spots. • Drove product development (menus, merchandise, ordering, production)• Provided facility management services• Consulted on branding, advertising, social media, and marketing.• Directed, administered and coordinated organizational and business activities to streamline processes and procedures

•. Pioneered the on-demand adult beverage and meal delivery concept in a Top 10 market• Created a fresh, new concept that allows busy, urban consumers to obtain high quality chef-crafted ready to eat meals, top shelf spirits, great wine and popular beers for takeout or delivery• Created a new concept that allowed busy, urban consumers to obtain high quality chef-crafted ready to eat meals, top shelf spirits, great wine and popular beers for on-demand delivery• Designed and constructed 2 units • Oversaw all operations delivering consistently excellent performance• Identified training needs and developed and delivered training for employees and managers.• Delivered and exceed the expectations of a sophisticated 21st-century luxury consumer.• Created and developed pricing and menu structure.• Built brand from ground up, including visual identity, tone, graphics, etc.• Analyzed trends, developments and key industry issues in order to make wise business decisions• Recruited and managed all staff and management• Designed and implemented delivery platform

• Oversaw all day-to-day operations• Established credibility by gaining a detailed understanding of the Company’s history, its operations, and its market in order to make sound goals for the future• Drove performance by providing leadership and analyzing metrics for business improvement.• Utilized strong communication skills and insight into the different constituencies who had aninterest in the Company’s growth and performance, including potential investors and landlords• Instituted strict purchasing policies, lifestyle guidelines and green procedures• Ensure the proper preparation and service of food and beverages to the satisfaction of guests, standard operating procedures, health and safety standards.• Assessed the financial implications of acquisitions, provided recommendations, and built action plans leading to ultimate closure and relation of unit• Recruited, empowered and inspired high-performance teams, adding human capital as needed to create annual comp sales increases of more than 25% during what many experts considered one of the worst economies in moderns times• Established restaurant development policies, systems, and procedures for new and existing unit• Reviewed leases and developed plans for renewals, relocations, expansions and closures

• Founded an entrepreneurial training and development company that utilized an innovative, one of a kind learning method generating deep subject knowledge in a short time. • Provided growth consultation resulting in clients increasing sales and profits• Performed a wide variety of consulting services including Business Development, Branding, Training, Executive Coaching, and Profit/Loss.• Promoted business model and obtained clients via networking and client referrals.• Instructional Design constructed to accentuate human capital. Includes individualized modules that address specific issues such as: Driving Execution, Building Organizational Relationships, Inspiring Trust, Hiring Talent, and more.• Designed and administered comprehensive training guides (Facilitator and Learner) that were easy to use and user friendly, but gained lofty results expected from performance driven clients.Clients included: Merrill Lynch, Bibbentucker’s, Boloco, The Place at Perry’s and SURVE

• Simultaneously held Regional Training Director and Director of Operations (multi-unit) positions.• Grew number of unit locations from 15 units to over 100 units within a 4-year period.• Led development and implementation of service initiative that increased positive guest comments by 75%• Established organization development program enabling high levels of growth, a strong decline in internal turnover, and increased promotions.• Constructed and managed $165 million-dollar budgeting and P&L plans.• Served as liaison between restaurants and the corporate office, building deep, broad, and sustainable relationships• Developed and implemented company-wide New Store opening procedures and New Store training processes, replacing an outdated system, improving new store performance in hard profits and guest service feedback, and increasing yearly openings by 220%• Managed and reviewed web-based service-monitoring system.• Created and executed model training management program that resulted in lowest turnover in the company at all employee levels.• Organized and oversaw all charitable functions, conferences, and travel.

• Directed overall operations for highly visible restaurant seating over 300 guests per night and generating over $3 million annually. • Developed annual budget and operated profitable P&L.• Built and directed a management staff of 12, including PR manager, Group Sales manager, Retail manager, Facility manager and restaurant managers. Responsible for over 100 shift associates.• Demonstrated skills accommodating private parties featuring corporate heads, sports figures and celebrities.• Credited with high degree of diplomacy resolving problems without sacrificing customer relations.• Oversaw high revenue inside sales department and retail sales venue.• Established a strong relationship with local media, businesses, vendors, and celebrities.

• Created 4 different restaurant concepts throughout the Texas Hill Country• The Grill – Marble Falls TX, Full service (American food)• Scooter’s – Lakewood TX, Fast food (BBQ)• Isabella’s – Fredericksburg TX, Full service (Italian)• 700 Main – Marble Falls, TX, Full service (Eclectic American)• Designed 4 concepts to reach all facets of dining and to touch large range of customer base.• Oversaw construction, facilities and all opening procedures.• Managed a staff of over 100 employees and managers.• Led all PR, Advertising and Marketing.

• Grew market from 3 stores to 10 stores in 6 years.• Developed, tested and trained for all new menu items and procedures.• Assisted peers and their management staffs with implementation of best practices.• Created annual charitable functions for the region including fund raising, mentoring, and volunteering.• Constructed and managed $30 million-dollar budgeting and P&L plans.• Produced annual growth of stores by 36%.• Won several companywide annual sales contests.• Served as liaison between operations and marketing/advertising for the company.