Devin Craig Email & Phone Number

Fresno County, California, United States

Contract IT assignments, supporting various companies. This includes, but not limited to, tier I, II and III level support, network and system administration, telecommunications, IT project management, and training.

Fresno, California Area

• Configure, install, manage and maintain the company network, servers and end user systems. Manage and maintain essential systems which include Active Directory, Microsoft Online, Office 365 and Exchange Online hybrid.
• Supported all tier II and most tier III ShoreTel VOIP issues and daily needs.
• MPLS WAN support of ShoreTel VOIP system,(VoIP / analog) management; adds, moves, changes and troubleshooting.… Show more Configure, install, manage and maintain the company network, servers and end user systems..
• MPLS WAN support of ShoreTel VOIP system,(VoIP / analog) management; adds, moves, changes and troubleshooting.
• Programming phones, server configuration for phones, management and configuration using ShoreTel Director, phone tree troubleshooting and configurationSelected Projects and Accomplishments…
• Initiated a restructure of AD account management with a productivity gain exceeding 75% through customized PowerShell automation.

Fresno, California Area

Contract IT assignments, supporting various companies (industries: Water Management, Insurance, Medical/Health). This includes, but not limited to, tier I, II and III level support, network and system administration, telecommunications, IT project management, and training.Project responsibilities included:- Find existing POTS lines and identify if they.

Fresno, California Area

• Active Directory and network administration on the WAN / LAN. Managed security groups and domain policies/group policy. Print server administration. File server administration. Layer 2 administration. Five years of.
• As the Lead Project Manager, I successfully completed $1.5M installation, testing and operation of a newly designed, enterprise-scale, networked digital audio/video system.
• Analyzed, drafted proposal, and completed repairs on main video switcher saving $185,000 and weeks of down time.
• Assisted with the analog PBX to Cisco VOIP migration, minor phone configuration, rolling out of about 220 IP phonesDaily Responsibilities included:
• Supporting over 200+ users
• IT/IS team of 9, supporting 5 courthouse locations.

Clovis, California, United States

• Administration and management ensuring a successful business. Serving all aspects pertaining to IT operations within small & medium businesses, including but not limited to: Network administration, hardware.
• Organized and developed time-saving methods for office automation and networking.
• One of my clients, a dentist… Show more Administration and management ensuring a successful business. Serving all aspects pertaining to IT operations within small & medium businesses, including but not limited to.
• One of my clients, a dentist, requested a complete upgrade of their entire network. I successfully completed the network/server/workstation design, install and configuration under budget by 8%.Clients industries.
• Health Industry, Legal / Law / Judicial, Insurance, Financial, Real Estate, Nonprofit Organizations, General Contracting, Construction, Photography, Fashion, and Automotive Repair
• Providing great customer service. Passion for helping clients, either fixing a common problem or getting an unusual request where you get to think outside of the box to come up with a creative solution, and everything.

Madera, California, United States

• Responsible for supporting the technical environment of the court including workstations, network administration of six LANs, telecommunications and all standard and proprietary office applications used by the Court..
• Awarded Employee of the Month on my 3rd month due to outstanding customer service and communication.
• Individually covered all aspects of IT for the… Show more Responsible for supporting the technical environment of the court including workstations, network administration of six LANs, telecommunications and all.
• Individually covered all aspects of IT for the courthouse.
• Supported about 45 users across four different sites.
• 65 devices (Dell workstations and servers w/ HP printers).