Contract IT assignments, supporting various companies. This includes, but not limited to, tier I, II and III level support, network and system administration, telecommunications, IT project management, and training.

Configure, install, manage and maintain the company network, servers and end user systems. Manage and maintain essential systems which include Active Directory, Microsoft Online, Office 365 and Exchange Online hybrid environment, backup and recovery.Daily Support included:• Supported all tier II and most tier III ShoreTel VOIP issues and daily needs. • MPLS WAN support of ShoreTel VOIP system,(VoIP / analog) management; adds, moves, changes and troubleshooting.… Show more Configure, install, manage and maintain the company network, servers and end user systems. Manage and maintain essential systems which include Active Directory, Microsoft Online, Office 365 and Exchange Online hybrid environment, backup and recovery.Daily Support included:• Supported all tier II and most tier III ShoreTel VOIP issues and daily needs. • MPLS WAN support of ShoreTel VOIP system,(VoIP / analog) management; adds, moves, changes and troubleshooting. • Programming phones, server configuration for phones, management and configuration using ShoreTel Director, phone tree troubleshooting and configurationSelected Projects and Accomplishments…• Initiated a restructure of AD account management with a productivity gain exceeding 75% through customized PowerShell automation.• Awarded an exceptional review by improving the IT team ability to better manage desktop and laptop systems through GPO creation and management, enhancing two core areas that impact the IT team the most, time and resources.• Proactively identified areas of opportunity for the organization to automate and streamline processes.• High praise received by upper management in recognition for continued great customer service.• Accomplished a 5% increase in compliance procedures through automation using VBA, macros and formulas.• Supported 500+ users throughout the organization, 1000+ devices supported across organization. Show less

Contract IT assignments, supporting various companies (industries: Water Management, Insurance, Medical/Health). This includes, but not limited to, tier I, II and III level support, network and system administration, telecommunications, IT project management, and training.Project responsibilities included:- Find existing POTS lines and identify if they were still needed. Most lines found and identified as still in use, some were no longer needed and were disconnected, saving the… Show more Contract IT assignments, supporting various companies (industries: Water Management, Insurance, Medical/Health). This includes, but not limited to, tier I, II and III level support, network and system administration, telecommunications, IT project management, and training.Project responsibilities included:- Find existing POTS lines and identify if they were still needed. Most lines found and identified as still in use, some were no longer needed and were disconnected, saving the company that monthly expense. - Between tracking the phone lines down, successfully assisted four other IT members in providing support for 200+ users, while quickly picking up on their network environment. - Skilled at balancing multiple tasks and adapting quickly to a new environment.- Tasked with shutting down a server and network rack to replace old UPS with a new UPS. Successfully completed this task as an individual contributor.- Took extra care and initiative to complete task mentioned above by also cleaning the rack, organizing and managing the labeling/logging of cables. Show less

Active Directory and network administration on the WAN / LAN. Managed security groups and domain policies/group policy. Print server administration. File server administration. Layer 2 administration. Five years of telephony experience in Avaya Communication Server (CS 1000), system administration and management for over two hundred users. Utilized Windows Server Update Services (WSUS). Supported audio reinforcement, digital recording, video evidence, VTC, PBX, VOIP, throughout the… Show more Active Directory and network administration on the WAN / LAN. Managed security groups and domain policies/group policy. Print server administration. File server administration. Layer 2 administration. Five years of telephony experience in Avaya Communication Server (CS 1000), system administration and management for over two hundred users. Utilized Windows Server Update Services (WSUS). Supported audio reinforcement, digital recording, video evidence, VTC, PBX, VOIP, throughout the district.Selected Projects…• As the Lead Project Manager, I successfully completed $1.5M installation, testing and operation of a newly designed, enterprise-scale, networked digital audio/video system.• Analyzed, drafted proposal, and completed repairs on main video switcher saving $185,000 and weeks of down time.• Assisted with the analog PBX to Cisco VOIP migration, minor phone configuration, rolling out of about 220 IP phonesDaily Responsibilities included:• Supporting over 200+ users• IT/IS team of 9, supporting 5 courthouse locations.• About 1500 devices supported (Cisco IP phones, Avaya CS 1000, PBX phones, Apple / Android mobile phones, Polycom video teleconferencing systems, Dell workstations and servers, HP Enterprise ProCurve switches and routers, various enterprise audio / video systems• Encountered issues to which vendors were not completing tasks correctly. Successfully worked with vendors to complete all tasks in a timely manner and streamlined communication and expectations for organization.• Supported high priority users which required prioritizing their requests be completed ahead of others, effective communication with regular updates usually kept these obstacles balanced.• Continuous pride taken by providing great customer service.• An accolade I continue to receive thru my career mentions my kind, caring manner and how I continuously take the time to educate users, if they want the education but always delivering in a timely manner. Show less

Administration and management ensuring a successful business. Serving all aspects pertaining to IT operations within small & medium businesses, including but not limited to: Network administration, hardware configuration, and software support. Custom design and programming of databases, spreadsheets, and other office applications.Selected Accomplishments…• Organized and developed time-saving methods for office automation and networking. • One of my clients, a dentist… Show more Administration and management ensuring a successful business. Serving all aspects pertaining to IT operations within small & medium businesses, including but not limited to: Network administration, hardware configuration, and software support. Custom design and programming of databases, spreadsheets, and other office applications.Selected Accomplishments…• Organized and developed time-saving methods for office automation and networking. • One of my clients, a dentist, requested a complete upgrade of their entire network. I successfully completed the network/server/workstation design, install and configuration under budget by 8%.Clients industries supported during this tenure included:• Health Industry, Legal / Law / Judicial, Insurance, Financial, Real Estate, Nonprofit Organizations, General Contracting, Construction, Photography, Fashion, and Automotive Repair• Providing great customer service. Passion for helping clients, either fixing a common problem or getting an unusual request where you get to think outside of the box to come up with a creative solution, and everything in between.• Able to successfully deliver a custom database program for a client who needed to keep track of the call backs to a large number of his customers.• Writing VBA script to help a client automate an Excel spreadsheet flat database• Designing web sites for different clients. Show less

Responsible for supporting the technical environment of the court including workstations, network administration of six LANs, telecommunications and all standard and proprietary office applications used by the Court. Provided analytical and planning support for Information Systems and other related areas.Selected Accomplishment…• Awarded Employee of the Month on my 3rd month due to outstanding customer service and communication.• Individually covered all aspects of IT for the… Show more Responsible for supporting the technical environment of the court including workstations, network administration of six LANs, telecommunications and all standard and proprietary office applications used by the Court. Provided analytical and planning support for Information Systems and other related areas.Selected Accomplishment…• Awarded Employee of the Month on my 3rd month due to outstanding customer service and communication.• Individually covered all aspects of IT for the courthouse.• Supported about 45 users across four different sites.• 65 devices (Dell workstations and servers w/ HP printers).• Provided great customer service. Users mentioned often how they valued the support provided. Show less