Devin Crane, Mba Email & Phone Number

New York, NY, US

New York, NY, US

New York, NY, US

New York, NY, US

New York, NY, US

New York City, NY, US

New York, NY, US

• Architecting and innovating internal business processes focused on improving scale and reducing time to delivery leveraging Agile methodologies, scalable implementation processes, and improved tooling
• Managing and growing a team of UIUX developers, planning product road map, development and execution of product vision of artificial intelligence platforms
• Leading client delivery teams and developers focused on large scale enterprise delivery, focusing on projects affecting more than 50,000 end users
• Working with cross-functional and international development teams delivering against product road map, client delivery, and improved business processes

• Managing, implementing and operationalizing product and programs from ideation to completion acting as central translator across cross-functional teams including development, implementation, support, and sales
• Managing web and mobile SaaS product development teams locally and internationally, including three new SaaS and hardware products and two platform re-designs
• Architecting long term product management roadmap and strategies for software and hardware platforms
• Leading cross-functional teams managing internal and external client facing projects including early field trials, implementation and optimization strategies, client relationships and identification of business drivers.
• Working with internal and external stakeholders conducting steering committees to continuing driving product roadmap vision and increasing customer utilization and penetration

• Reduced release production bugs approximately 70% within 9-months
• Operationalized QA programs and applications such as HipTest and functional reviews ensuring quality and performance to meet medical software reliability standards
• Managed UX redesign of web and mobile SaaS applications including workflows, prototyping, wireframing, and end-user research to enhance and streamline the end-user experience
• Prioritized product development and roadmap through business case analysis and client driven feedback, with emphasis on revenue generating development
• Led and collaborated with cross-functional and international development teams in Australia, Belarus, India, and Pakistan

• Led and implemented largest telemedicine program to date at one of the top eight hospital systems in the United States affecting over 50,000 users
• Implemented web and mobile SaaS solutions in three of the eight largest medical systems in the United States
• Supervised, trained and led new implementation managers in enterprise deployments increasing company end user growth over 200%
• Reformed support operations improving client satisfaction ratings to above 97% and decreasing response time greater than 80% over a 9-month period
• Supported the organizational continuum spanning development, operations, marketing, support and sales

• Drove product utilization over 340% year over year growth through redesigned and optimized implementation process and methodologies, driving market penetration for early stage start-up
• Directed agile product management for web and mobile SaaS platforms including client driven product roadmaps, market analysis, and operationalization strategies for implementation and support
• Acted and worked in cross-functional departments including implementation, product management, quality assurance, support, customer success and sales

• Improved patient advocacy process efficiency 600% through process improvement and software development
• Managed development of comprehensive process revision of provider-client interactions improving accuracy and reduced claims file acceptance time
• Co-founded start-up venture spin-off focused on medical claims negotiations mitigating patient out of pocket expenses, developing go to market strategy, legal analysis, and financial models for business operations

Chevy Chase, MD, US

• Increased total loss sales returns by 3% in the state of California via new business operation and revenue models
• Managed and led team of seven claims adjusters and two major claims repair facilities, controlling $1.8 million in claims volume per month
• Improved shop performance at two major collision repair facilities resulting in 10% increase in customer satisfaction, 15% reduction in length of repair, and reduction in total operating costs

Chevy Chase, MD, US

• Selected to Auto Damage Supervisory Development program, for regional management position acceleration
• Achieved greater than 93% customer service satisfaction in auto damage claims
• Led collision repair facility to Shop of the Quarter award, Q1 2010

• Recognized and proposed over $40 million in potential leasing projects.
• Researched and developed client relations with clients including Fortune 100 companies.

Master Of Business Administration (Mba), International Business, Finance, And Leadership

International Business And Markets

Economics

Accounting And Finance

B.A., Biology, Political Science, Chemistry

Education record

Education record

Political Science And Government

Education record