Devinda Jayasinghe Email & Phone Number

Perth, Australia

Engaged in a transformation role, I support change within the business with a focus on determining customer expectations and defining strategies to optimise the customer experience. Leading a peak body of transformational work, my focus is on building the BankWest brand and its reputation as a market leader. Key initiates have included developing a lending quality framework and improving end-to-end turnaround time for the lending process. In addition I have led initiatives to increase customer retention and reduce attrition, centralise middle-office functions, and develop tailored staff training.I have supported these transformational initiatives through development of an analytical framework and the introduction of process analytics. Skilled in people leadership and communication, I have also implemented a range of strategies to expand interdepartmental lines of communication. This has ensured the dissemination of timely and appropriate information, and brought consistency to all associated processes.

Perth, Australia

Promoted to the role of Business Performance Manager, I held positions within the Bankwest Retail space. This included leading an Analytics Team in the provision of insight into the Bankwest Retail business, and innovative and cost-effective initiatives to improve performance across the business.The key focus of these roles was to analyse and challenge how business was conducted, and drive business improvements to minimise costs and maximise efficiency. This included participating in a range of steering committees and Boards across Bankwest Retail.Most notably I created a customer segmentation/profitability model to establish the customer landscape. This enabled the identification of high-profit segments and opportunities for growth, as well as supporting proactive marketing strategies. In addition I modelled and forecasted product volume trends, estimated revenue and costs, and forecasted resources required to fulfil application volumes and other workforce planning aspects.Understanding the impact of internal communication quality and customer experience, I also supported the centralisation of analytical teams and related resources within the business. This resulted in the creation of a centre of excellence tasked with cohesive business analysis across all channels and lines.

Perth, Australia

Within this role I provided insight into the mortgage business acquired by Bankwest. My primary focus was on identifying credit risks, including fraud, and aligning the risk and reward balance with the organisational risk appetite. This included undertaking strategy analysis, modelling and segmentation to provide insight into mortgage customers and products, high-profit segments, and opportunities for growth. I also provided economic and industry analysis to support credit risk decision-making processes, and ensured effective reporting and communication of analytics within the Secured Credit Risk team.In addition I supported the successful securing of an exclusivity contract with a leading underwriter. This included leading negotiations on price point and policy alignment. This contract subsequently led to improvements in end-to-end turnaround times for lending processes.Similarly I supported the outsourcing of a portion of BankWest’s impaired asset recovery to external agencies. This included analysing the risk and reward of each company versus retaining the function internally, as well as reputational risks and success rates and forecasts.I also supported contract negotiations with external parties, such as Valuation Agents and Insurers, including providing insight and investment appraisals.

Perth, Australia

As the Senior Risk Analyst for Bankwest Mortgages, I was required to provide statistical details into the Bankwest Retail portfolio of lending products. This included Mortgages, Credit Cards and Personal Loans on book as well as at acquisition. Key accounting measures and techniques were also vital to this role, including provisioning and understanding the General Ledger of Bankwest. I also conducted evaluation and interpretation of the General Ledger and its compliance with reporting and measurement accounting principles.At the point I entered the role, the Retail Credit Risk team was quite a small team. Over the duration of my role I subsequently supported the transformation of the team during the on-boarding of a significant number of staff. This included assisting the business to develop core metrics to guide all credit-risk transactions, and to examine and bed down key processes.In addition I assisted in the formation of a committee intended to provide key information to management in regards to risk factors associated with various business strategy proposals. I also provided information to an external group of risk managers from leading financial institutions across Australia, to compare and understand economic trends.