Devin D. Brown Email and Phone Number
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Results-driven Sr. Manager of Business Operations with over 20 years of experience in strategically linking operational excellence to corporate vision, process improvement, and advocacy. Proven ability to collaborate with key stakeholders to set key performance indicators (KPI), develop infrastructure, and execute comprehensive operational strategies. Skilled in leveraging data and analytics for strategic analysis and making informed business decisions. Strong leadership and communication skills, including strategic communications and social media expertise. Detail-oriented, self-motivated, and self-reliant professional with a systematic approach who leverages best-practices to achieve organizational goals.
Raleigh Chamber
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Vice President Of Member Services And Small BusinessRaleigh Chamber Nov 2023 - PresentRaleigh, Nc, UsSignature events, professional development programming, and small business programming.
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Senior Manager, Financial Stability And Workforce DevelopmentPromedica Feb 2021 - Aug 2023Toledo, Ohio, UsPrimary Responsibilities Include: -Successfully managed and led the design, implementation, and evaluation of a diverse portfolio of organizational projects and programs, utilizing best practices and conducting thorough research. -Achieved significant improvements in enterprise-identified key performance indicators (KPIs) through strategic implementation.-Implemented innovative methods, including database utilization and research-driven approaches, to increase the client base, resulting in a remarkable 33% growth within a two-year period.-Collaboratively designed and executed a comprehensive go-to-market strategy to attract B2B consulting clients, leveraging expertise in finance and infrastructure development to drive business growth and expansion.Proactively enhanced team member productivity by implementing performance monitoring systems and instituting motivational approaches. Fostered a collaborative work environment by encouraging open communication and knowledge sharing, resulting in increased efficiency and employee satisfaction. -
Manager, Service DeliveryChange Machine May 2017 - Feb 2021Brooklyn , Ny, UsPrimary Responsibilities Include: -Spearheaded B2B business development initiatives, a collaboration with key stakeholders to strategically identify and cultivate national partnerships for community development programs across various segments. Successfully secured and managed partnerships that drove program growth and impact.-Developed and executed external communications strategies to drive adoption of the company's proprietary SAAS CRM platform, leveraging Salesforce as well as Twilio and Mogli integrations.-Utilized strong written and verbal communication skills to effectively convey the platform's value proposition and generate interest among prioritized target segments.-Provided exceptional leadership in B2B technical support for program service delivery, people management, communications, and business development to eight national-scale partners. Utilized reporting and status updates to ensure seamless collaboration and alignment across teams and stakeholders. -
Mortgage Banker Market SpecialistFirst Citizens Bank Apr 2012 - May 2017Raleigh, North Carolina, UsPrimary Responsibilities Include: -Utilized a comprehensive range of loan products, including in-house, conventional, FHA, VA, and USDA, to cultivate culturally diverse and low-to-moderate-income home loans. Demonstrated strong writing and communication skills to effectively guide clients through the lending process while ensuring their financial security.-Developed and facilitated personalized learning opportunities for clients, empowering them to enhance their personal financial health and gain a deeper understanding of the lending process. -Utilized exceptional collaboration and interpersonal skills to establish trust and build strong client relationships.-Implemented organizational and tactical strategies to consistently achieve a monthly loan volume goal of $1M, leveraging a combination of proactive outreach, relationship building, and effective communication. Demonstrated strong collaboration skills to work with cross-functional teams and ensure a seamless lending process. -
Assistant Director, Community RelationsDurham Regional Financial Center Jul 2007 - Mar 2012The mission of the Durham Regional Financial Center is to help cultivate financial security for individuals, families, and communities through financial education and counseling, comprehensive homeownership education and counseling, workforce development, and consumer advocacy.Primary responsibilities include:1. As Project Manager for the local Assets and Opportunity Network, I worked to bring together community stakeholders such as residents, business leaders and public officials in effort to discuss community challenges facing the community and to create actionable items to address those challenges.2. As Liaison to the City of Durham’s Poverty Reduction Initiative, I interacted with local policymakers and community leaders to design and implement strategies to address poverty in Durham.3. Developed marketing and communications collateral to enhance public perception of the organization and increased social media productivity by 68% in the first year managing the platform.Key activities include: Strategy Development; Brand Storytelling; Developing & Improving Internal and External Communications; Public & Community Relations; Customer Relationship Management; Analytics; Promotions; Business & Resource Development; Special Event Management; Community Outreach -
PresidentThe Greater Durham Black Chamber Of Commerce Aug 2009 - Aug 2011The GDBCC propels minority business enterprise owners and directors to their maximum potential and impacts communities by expanding access to capitalization, technical support, effective networking, and information sharing.Primary responsibilities included:1. Assured that the Organization had a long-range strategy which achieved its mission, andtoward which it made consistent and timely progress.2. Provided leadership in developing program, organizational and financial plans with theBoard of Directors and,carried out plans and policies authorized by the Board.3. Promoted active and broad participation by volunteers in all areas of the organization'sefforts.4. Maintained official records and documents, and ensured compliance with federal, state andlocal regulations.5. Maintained a working knowledge of significant developments and trends in the field.
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Operations Unit ManagerHsbc Jun 2000 - Jun 2007London, GbPrimary responsibilities included:1. Managed a team of 12-15 call center agents to sell HSBC insurance products including credit and AD&D insurance.2. Monitored unit production including tracking inbound calls, keeping agents aware of inbound calls, calls waiting, abandonment rate, etc.3. Motivated and encouraged agents through positive communication and feedback.4. Planned, directed, and coordinated training programs to enhance the knowledge and skills of the department's staff. 5. Served as Subject Matter Expert on training during overseas business migration to India.
Devin D. Brown Skills
Devin D. Brown Education Details
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Barber-Scotia CollegeMarketing And Accounting -
Liberty UniversityDigital Marketing And Advertising
Frequently Asked Questions about Devin D. Brown
What company does Devin D. Brown work for?
Devin D. Brown works for Raleigh Chamber
What is Devin D. Brown's role at the current company?
Devin D. Brown's current role is I help businesses to strategically improve inefficient business processes so that they can effectively scale innovative solutions..
What is Devin D. Brown's email address?
Devin D. Brown's email address is de****@****ica.org
What is Devin D. Brown's direct phone number?
Devin D. Brown's direct phone number is +191982*****
What schools did Devin D. Brown attend?
Devin D. Brown attended Barber-Scotia College, Liberty University.
What are some of Devin D. Brown's interests?
Devin D. Brown has interest in Children, Nonprofit Marketing, Economic Empowerment, Civil Rights And Social Action, Politics, Behavioral Economics, Education, Economic Development, Poverty Alleviation, Community Development.
What skills is Devin D. Brown known for?
Devin D. Brown has skills like Leadership, Strategic Planning, Public Speaking, Community Outreach, Nonprofits, Business Development, Management, Fundraising, Community Development, Event Planning, Budgets, Team Building.
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