Devin C. Email & Phone Number

Tempe, AZ, US

Freelance miniature painter for roleplaying and tabletop games, including Dungeons & Dragons, Shatterpoint, Marvel Crisis Protocol, Warhammer 40,000 and larger pieces like terrain. Majority of my works are displayed at the Tempe location of Gamers Guild AZ for their member's library and RPG Room.

New York, US

- Coordinate between international siloed departments including engineering, finance, analytics, operations, product, vendor management, IT, legal, compliance, claims management, and customer service- Manage fleet of 175,000 OBD-II diagnostic devices and associated fulfillment supplies and accessories- Manage fleet of 175,000 SIM cards and associated data.

I'm an artistic photographer with some experience in event photography as well. My portfolio includes photography, writing, and other deliverables I have created.

San Francisco, CA, US

- Manage relationships with fulfillment partner and 5 fulfillment supply vendors- Manage migration of device fleet from Metromile to Lemonade, including transition to new fulfillment partner- Managed upgrade of 3G portion of fleet to 4G devices ahead of data vendor support sunset- Support CX and Engineering departments and routinely handling fulfillment.

San Francisco, CA, US

- Achieve personal KPIs on phone and email channels, averaging 8+ NPS and 90%+ on regular QA audits- Maintain Personal Lines insurance license, providing excellent customer service with insurance inquiries, policy changes, technical questions, and navigation of the Metromile Dashboard and app - Identified error in Salesforce email queue system that caused.

Scottsdale, AZ, US

• Serve as main point of contact between clients, vendors, and project team on 10 active projects spanning from one-month to two-years in length
• Support Project Manager throughout lifecycle of projects, from kick-off through close out by leveraging Microsoft Dynamics resource planning software
• Provide both internal and project support within Technology practice, including systems selections, implementations, and advisory work across over 60 projects with more than $6.5 million in annual revenue
• Manage scheduling and timeline for projects to ensure timely completion of deliverables
• Draft and edit deliverables, including RFPs, PowerPoint decks, recurring reports, on-site agendas, and other project related collateral
• Create and manage technical surveys in SurveyGizmo for clients to gauge satisfaction levels of their software systems

Charleston, South Carolina, US

• Create and produce Excel, Word, and PowerPoint documents using branding guidelines for internal and client use
• Create reports and presentations utilizing Microsoft software for direct use by the CEO and top executives
• Update content for Client Services collateral, such as National Capabilities Brochure
• Create RFP templates for national use utilizing Qvidian software; manage and edit RFP documents
• Create competitor analysis reports and perform audits
• Create annual client survey presentation for executive board by analyzing Kingsley client survey data

Charleston, South Carolina, US

Tempe, AZ, US

• Evaluate over 1000 online courses per Quality Matters guidelines to ensure students have access to complete that are best suited to their educational needs.
• Organize data and write reports for Instructional Designers and Quality Assurance Manager to monitor course progress and quality
• Notify Instructional Designers of course elements that are poor or missing, allowing them to contact faculty and edit courses.

Tempe, AZ, US

• Assisted in purchasing and managing multiple accounts for over 50 professors and researchers
• Facilitated the relocation of a research center consisting of over multiple laboratories and over 50 researchers and professors
• Manage travel and expenditures of several professors and researchers, assuring all protocols were met
• Attend to front desk of research center, performing tasks such as shipping and receiving packages, electronically filing financial data, and various clerical duties for researchers and professors
• Effectively communicate with international students in order to assist them with various administrative, purchasing, and security related tasks
• Designed and purchased promotional items for semiannual research center meetings attended by over 100 professors and researchers from across the country to publicize and create brand recognition for both the Connection.

• Aided in picking, processing, and packing orders accurately and efficiently in a fast paced environment
• Performed customer service by retrieving orders for customers, updating customers on the status of their orders, and helping customers in finding textbooks
• Managed counter for students to receive their textbooks, assisting hundreds of students and parents daily

• Assisted Manager with 2012/2013 close-out, book and material returns, refunds, check writing, and cataloging for 1400 students
• Expedited 2013 fall registration and administrative tasks, including filling online orders for students and parents as well as those paying in person
• Managed cash register and processed cash, check, and credit card transactions
• Led a team of four employees in filling orders, processing transactions, and customer service

Bachelor Of Science (Bs), Marketing

Education record