Specializing as a Buyers Agent on the Nichols-Decker Team in the Greater Birmingham Area I am here to help you through the entire process of searching for, negotiating, and closing on your next new home purchase. My business partner, Wade Nichols, specializes as a Sellers Agent; an all inclusive team at your finger tips! Give us a call if you are looking to buy or sell, we'd be happy to help.

Consistently recognized by senior management for willingness to go above and beyond to troubleshoot and resolve critical issues during complex implementation projects with highly visible customers● Directly responsible for incident management activities during hardware/software implementation● Resolve escalated incidents related to proprietary end-user software applications (SQL based) while managing accurate and up to date documentation● Effectively work with sales, implementation, engineering, and various other internal complex support teams to assure superior customer service● Communicate directly and timely with engineering, application, and other development teams pertaining to software and process improvements● Perform application and software user acceptance testing to assure performance quality● Build and maintain strong relationships with customers and internal teams● Consistently receive positive customer recognition for my level of professionalism and outstanding customer service and troubleshooting skills through final resolution

Promoted from temporary position to production team lead within three months due to my ability to understand and support the challenging expectations of an existing customer, resulting in additional contract awards from that customer● Managed daily activities for multiple simultaneous and geographically dispersed projects, including requirements gathering, workflow management, client communications, project prioritization, integration, and delivery● Performed maintenance on HMS-developed workflow management system, including database management (MS SQL) and system maintenance (Server 2003/2008, IIS, HTML, CSS, VB Script)● Created and implemented project workflow from concept through completion● Under limited supervision by Division Director, managed all aspects of strategic planning, scheduling, status reporting, and process/product improvements ● Managed production and delivery schedules for multiple concurrent on- and off-site projects● Mentored diverse staff to encourage professional growth and development ● Lead a team of 20+ performing all aspects of document imaging tasks● Ensured service delivery in accordance with contractual requirements and industry standards● Developed and maintained written documentation for CMMI and ISO compliance● Hands on involvement with escalated troubleshooting and problem resolution● Communicated frequently with multiple vendor’s technical teams to resolve configuration issues

● Performed quality assurance activities on all food product lines, ensuring compliance with established guidelines and protocols● Responsible for maintaining sanitation of both active and inactive product lines● Performed job tasks independently and collaboratively● Assisted teammates with production set up, break down, and proper sanitation● Conducted quality checkpoints routinely to guarantee superior product delivery● Ensured compliance with OSHA regulations ● Performed daily quality control procedures for product receivables

● Managed a team of 5-10 performing POS, made to order foods, and customer service transactions● Maintained a high level of customer satisfaction ● Responsible for product and vendor receiving, including inventory management, accounting functions, and product loss reporting● Enforced company policy among staff and peers