• Providing program-specific as well as course-specific academic support to students.• Serving as an academic peer tutor to help students with questions related to course content.• Assisting students to review notes, discussing readings, developing study skills, and preparing for tests and assignments.• Helping them to understand course material previously taught in class.• Sessions are interactive and provide students with an opportunity to ask questions.

• A/P Support: Data entry of invoice and purchase order information; reconciling vendor statements; validating invoices for accuracy and following up with appropriate managers regarding missing documentation; maintaining accounts payable e-mail and responding to inquiries.• A/R Support: strategizing collection activities to maximize cash receipt, making collections calls to clients with outstanding invoices; contacting customers about accounts that are past due, determining the reason for the non-payment, verifying the situation, and requesting that the appropriate parties resolve the problem; responding to inquiries and corresponding with customers.• General office responsibilities: such as filing, faxing, opening, and distributing mail, photocopying invoices, and performing any other necessary administrative tasks.

• Business-focused with an ability to drive sales• Passionate about delivering best-in-class customer service

• Made outbound calls while building rapport with clients and asking probing questions and actively listening to the customer’s request• Handling objections by explaining how products and services would benefit them• Sales-oriented position with knowledge of upselling, winning back, and renewal of products

• Coached and monitored new hires and workplace productivity• Established plans for continuous service improvement to increase venue and foot traffic• Resolved guest issues and responded to calls