Increase service load, customer satisfactionrate & customer retention by improving thecustomer service. with CSI Score & Telephonic Survey.Plan, supervise and coordinate daily activityof juniors customer care executives.Improve communication with serviceadvisors, works manager of marketingdepartment to better understand the customer issues dissatisfaction reasons.Ensure in time resolution of complaintsregistered with customer sign on satisfactionnote. Checking customer feedback/concernsfrom PSF and through visits Executives to make telephonic calls toe existing and potential clients. Generate Report on daily basis

Increase service load, customer satisfactionrate & customer retention by improving thecustomer service. with CSI Score & Telephonic Survey.Plan, supervise and coordinate daily activityof juniors customer care executives.Improve communication with serviceadvisors, works manager of marketingdepartment to better understand the customer issues dissatisfaction reasons.Ensure in time resolution of complaintsregistered with customer sign on satisfactionnote. Checking customer feedback/concernsfrom PSF and through visits Executives to make telephonic calls toe existing and potential clients. Generate Report on daily basis

Interact with customers to know the nature of their automotive problems.Handle telephone and personal inquiries from customers.Test drive vehicles with customers to understand the problems in vehicles.Prepare a list of problems, the estimates and the time taken to complete the repairs.Secure agreement from customers while taking over their vehicles for repairs.Advise customers on taking care of their vehicles totally trouble-free at zero-maintenance costs.Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.In case of additional repairs inform the customers promptly.Deliver repaired vehicles to customers on time.Adhere to company safety standards, policies and procedures.A warranty administrator reviews claims for parts and equipment and determines which ones are covered by warrantiesThey then enter the items into computers, submit the requests for fulfillment and maintain Databases of all customers and the warranty parts needed.Warranty administrators may call customers to obtain additional information on warranty requests.Other key responsibilities include co-ordinating the ordering and shipping of all parts, collecting payments for partial warranties and training employees in the warranty departments.

Interact with customers to know the nature of their automotive problems.Handle telephone and personal inquiries from customers.Test drive vehicles with customers to understand the problems in vehicles.Prepare a list of problems, the estimates and the time taken to complete the repairs.Secure agreement from customers while taking over their vehicles for repairs.Advise customers on taking care of their vehicles totally trouble-free at zero-maintenance costs.Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.In case of additional repairs inform the customers promptly.Deliver repaired vehicles to customers on time.Adhere to company safety standards, policies and procedures.A warranty administrator reviews claims for parts and equipment and determines which ones are covered by warrantiesThey then enter the items into computers, submit the requests for fulfillment and maintain Databases of all customers and the warranty parts needed.Warranty administrators may call customers to obtain additional information on warranty requests.Other key responsibilities include co-ordinating the ordering and shipping of all parts, collecting payments for partial warranties and training employees in the warranty departments.