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@oyorooms.com
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Devinder Singh is listed as Operations Head I Customer Relationship Management I Sales Strategy Development I Process Improvement I Customer Experience Enhancement at OYO, a company with 17260 employees, based in Gurgaon, Haryana, India. AeroLeads shows a work email signal at oyorooms.com and a matched LinkedIn profile for Devinder Singh.
Devinder Singh previously worked as Program Manager Role:Operations Head at Oyo and Sr. Manager – Operations Head at Ison Bpo - Leading Bpo Service Provider In Africa. Devinder Singh holds Master'S Degree, Economics from Shri Dev Suman University.
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AeroLeads found 1 current-domain work email signal for Devinder Singh. Compare company email patterns before reaching out.
➤Dedicated professional aiming to leverage 16 years of extensive experience in customer support and sales management to drive organizational growth and enhance customer satisfaction. Committed to implementing innovative strategies that optimize service delivery, improve operational efficiency, and foster strong client relationships. Seeking to lead high-performing teams in a dynamic environment, utilizing data-driven insights to achieve business objectives and exceed performance metrics. Passionate about creating a culture of excellence and continuous improvement, ensuring an exceptional customer experience at every touchpoint. ➤Highly accomplished professional with extensive experience in sales, growth, revenue, customer support and operations management, driving performance and optimizing service delivery across diverse industries. Proven track record in managing large teams and implementing strategic initiatives that enhance customer satisfaction and operational efficiency. ➤Skilled in transitioning operations to centralized models, utilizing technology to cut costs and enhance service quality. Proven success in boosting revenue through process improvements, upselling, and strong client engagement. ➤Experienced in training and mentoring teams for high performance, fostering a culture of excellence. Proficient in analyzing metrics to identify enhancement opportunities, leading to significant improvements in key performance indicators like First Call Resolution and Average Handling Time. ➤Experienced in managing client relationships and addressing complex service challenges, ensuring alignment with business objectives. Recognized for achieving top rankings in performance metrics and delivering substantial cost savings while enhancing customer experiences. Strong ability to develop and implement innovative solutions that drive organizational success.
Listed skills include Management, Vendor Management, Contact Centers, and Call Centers.
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A career timeline built from the work history available for this profile.
Gurgaon, Haryana, India
➤Managing a large, multi-regional team across India, Romania, Denmark and Germany, ensuring seamless service delivery and operations for markets in Europe, the USA, and the UK, while optimizing coordination and performance across regions. ➤Leading and managing a remote Business Development team for the EU market, specifically targeting Germany, France, and.
Dehradun
➤Led a team of 1,200+ employees across multiple BPO verticals (customer service, sales, technical support) and managed cross-functional collaboration with HR, IT, Finance, and Quality Assurance departments. ➤Ensured adherence to KPIs like CSAT, FCR, and AHT through continuous process improvement, resulting in a 15% increase in efficiency and 10% reduction.
➤Managed a team of 100+ agents, overseeing daily operations, and ensuring high-quality customer service across multiple channels (inbound/outbound calls, email, and chat).➤Implemented Standard Operating Procedures (SOPs) to improve efficiency and service consistency. ➤Enhanced customer experience through customer feedback systems, training programs, and.
Dehradun
➤Oversaw daily operations for a team of 300+ agents, ensuring adherence to SLAs and optimizing workflow distribution. Monitored key performance metrics like First Call Resolution (FCR) and Average Handling Time (AHT) to drive operational efficiency. ➤Acted as the primary liaison for clients, managing relationships and conducting regular performance.
Dehradun
➤Managed a span of 500 + Agents, 5 AMs, 30+ TL’s for a Telecom client partner.➤Monitored and continuously improve process Metrics (Avg Speed of Answer, Resolved on Phone, Wing to Wing Resolution time etc.)➤Conducted weekly & monthly reviews with senior stake holders to update on Helpdesk performance➤Conducted Root Cause analysis & develop corrective action.
Other employees you can reach at oyorooms.com. View company contacts for 17260 employees →
Praduman Kumar Soni
Colleague at Oyo
Delhi, India, India
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MC
Manish Chouhan
Colleague at Oyo
Indore, Madhya Pradesh, India, India
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ES
Eko Sulaiman
Colleague at Oyo
Jakarta, Jakarta, Indonesia, Indonesia
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GS
George Sebastian
Colleague at Oyo
Kochi, Kerala, India, India
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MD
Mikhail Dsa
Colleague at Oyo
Mumbai, Maharashtra, India, India
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AS
Avtar Singh Sodhi
Colleague at Oyo
Ambala, Haryana, India, India
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MG
Mohit Gupta
Colleague at Oyo
Delhi, India, India
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PS
P Sg
Colleague at Oyo
Hyderabad, Telangana, India, India
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HV
Honey Verma
Colleague at Oyo
Neem Ka Thana, Rajasthan, India, India
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ST
Swarda Tawde
Colleague at Oyo
Mumbai, Maharashtra, India, India
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Quick answers generated from the profile data available on this page.
Devinder Singh works for OYO.
Devinder Singh is listed as Operations Head I Customer Relationship Management I Sales Strategy Development I Process Improvement I Customer Experience Enhancement at OYO.
AeroLeads has found 1 work email signal at @oyorooms.com for Devinder Singh at OYO.
Devinder Singh is based in Gurgaon, Haryana, India while working with OYO.
Devinder Singh has worked for Oyo, Ison Bpo - Leading Bpo Service Provider In Africa, Videocon D2H Ltd., Ison Bpo India Pvt.Ltd, and Spanco Bpo.
Devinder Singh's colleagues at OYO include Praduman Kumar Soni, Manish Chouhan, Eko Sulaiman, George Sebastian, and Mikhail Dsa.
You can use AeroLeads to view verified contact signals for Devinder Singh at OYO, including work email, phone, and LinkedIn data when available.
Devinder Singh holds Master'S Degree, Economics from Shri Dev Suman University.
Devinder Singh is listed with skills including Management, Vendor Management, Contact Centers, and Call Centers.
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