Head Of Operations
Gurgaon, Haryana, India
Contributed to the success of the brand in Delhi, Bengaluru, Chennai, and Chandigarh, which further increased shareholder confidence to operate in India under a corporate basis rather than a franchise model.•Increased to double digit EBITDA in FY19 by implementing a variety of operational strategies such as production efficiency, variance control, vendor management, resource planning, training, and development.•We were able to achieve SSSG (same-store sales growth ) in FY 2019 by effectively implementing a strategy to increase foot traffic/transaction through efficient new product development and value meal launch, effective marketing plan, new customer acquisition strategy, pricing strategy, APT performance, channel growth, service model, and achieving best in class customer index.•Contributed to the delivery of the best-in-class Customer Index/NPS at 85% by improving the customer experience through effective team engagement, customer engagement, and talent development programs.•Led the NSO for every Nando's in India starting in 2012 and accomplished horizontal business expansion by opening new stores within the allotted time frame.•Achieving a second place in Nando's global program, "Partner Of The Year," by successfully implementing brand standards and compliance through rigorous training, timely audits, corrective action, and teamwork.•The new BOH design was innovative and reduced the BOH area by 33% while increasing FOH area, TPLH, productivity, and service speed.
