Are you restructuring operations and processes to deal with changing market demands? I help by developing customized world-class management systems to meet your current customer needs, and provide a basis for identifying future customer needs. Process mapping (including Customer Journey Maps), analysis and improvement are key activities in developing these systems.Specialized in quality standards: ISO 9001 (Quality management systems), CRS 14 / TTS 626 (CARICOM regional QHSE standards for SMEs), ISO/IEC 17025 (testing & calibration labs), ISO/IEC 17020 (inspection bodies) & ISO 15189 (medical labs).You will work with the only Caribbean representative who was a technical expert to the ISO committee which wrote ISO 9001:2015.Accomplishments (selected):+ Recognized expert in Quality Management Systems for the English-speaking Caribbean. >BSI-recognized expert in quality management for the oil and gas sector+ IDB, EDF and CROSQ: Management consultant for funded projects in Barbados, Guyana, St. Kitts & Nevis, Antigua & Barbuda, St. Vincent, Suriname & Trinidad and Tobago. Client-funded projects in Bermuda, Jamaica and Grenada.+ International experience (pre-pandemic) in Japan, USA, UK, Italy, Holland, Mexico, the Azores (Portugal), Bermuda & 9 CARICOM countries.+ Worked directly as a technical expert on ISO 10005 (Quality Plans), ISO 19011 (Auditing), ISO/TS 9002 (Guidance for ISO 9001) and IWA 31 (Risk). Active in ISO/TC 176 (Quality tools, and ISO 9001).+ 1st consultant to lead a client to ISO/IEC 17020 accreditation in CARICOM.
Listed skills include Quality Management, Management Consulting, Management, Quality System, and 48 others.