Devindran Raman Email & Phone Number

Ampang Jaya, My

Desa Sri Hartamas

Kuala Lumpur, Malaysia

Achievements: • Launched Travel Insurance for Malindo Airways & achieving $7M per annum. • Successful integration of motor insurance for POS Malaysia, rising to $5M per annum.• Establish motor insurance implementation for Perodua (M). • Successful and on-going integration of GI products (micro) on Axiata group of companies (Celcom, Boost and Aspirasi). • Hybrid product innovation by combining GI and Life product bundling. • Invention of generic API to support various class of products, reduce 3% of IT cost per quarter. • Achieved integration between data analysis & trending to align with customer segmentation & marketing campaign via digitalization.Responsibilities: • Client relationship management involving engaging & analyzing the business, offering solutions, continual service improvement and focus on digital strategies to achieve the sales KPI. • Promote digital innovation & transformation for B2B, B2BP and B2C distribution channels.• Effectively manage various stakeholders, business partners and project interdependencies to achieve the business objectives. • Oversees on the financial forecasting, budget tracking & billing reconciliation. • Risk management: asses, analyze, review & communicate. • Lead and support client’s request, assessment, agreement and annual business plan review with executive level.• Key leader in mobile application development for customer personalize all risk portfolio and claim management.• Responsible for efficient customer service and maximize client satisfaction.

Kuala Lumpur, Malaysia

- Managing Malaysia and Indonesia IT Departments.- Design, develop and implement systems, policies and procedures.- IT Security (ISM) governance - ensure security of data, networkaccess and backup systems.- Audit systems and assess their outcomes.Achievements:- Successful implementation of ISM Top 50 (GRIP) controls.- Integration of Billing, Payroll and Timesheet Management modules. Achieved 40% of reduction in manual efforts. Vendor management. Managing projects, budgeting and forecast plan.

Cyberjaya, Malaysia

- Managed capabilities within Asia region (Malaysia, Singapore, Australia, New Zealand, Manila, Hong Kong and India).- Lead for Capacity, Availability, Configuration, Release, Incident, Problem and Service Level Management.- Managed CRM, eBI tool Reporting, Web and Application Development.- Escalation Manager and BCP Champion.- Act as Operational leader for Center and Global representative.- Global Process Governance Lead - ITSM documentations and process.- Portfolio Management.- Client Contract and GAP analysis review.- Account Service Manager and managed over 32 accounts.Achievements:- Project “Lamborghini” - CSI and automation projects. Cost savings up to $1.2 to 3M per year.- “Start green, Stay green” program implementation for Top 10 accounts.- Successful implementation of ISM security practices, ISO 9001, 20K, 27001 compliances.

Selangor, Malaysia

- Established and proposed Career Development, L&D, Talent Selection methodology and Focal Point Review.- Review process alignment for Centre Level governance.- Strive to deliver best in class service at bench mark cost and KPI’s.- Lead work migration & transition from On-shore to Off-Shore locations (Manila, Malaysia, India, Costa Rica and US).- Employee Engagement Lead (BEE Fun Club).- Goal Setting, people care, cost and benefit analysis.- Seminar preparation and event management.- Managed quality management system. Responsible for audit reports review with DXC/Customer IT security officers.Achievements:- Success on decreasing top talent attrition from 20% to 10%.- Roll out the next level delivery model NGDM across ITO in Malaysia with a reduction in operational cost by 20%.- Successful onboarding of Platinum Client.

Selangor, Malaysia

- Process Optimization and Automation.- Govern process, standards and monitoring review compliances.- Enhance operational performance by developing new tool.- Solutions Developer (SDLC).- Reporting Metrics Expert (eBI).- Production Management.Achievements:- Project C2D – Lead the migration project for 60 clients in APAC.- CRDW report automation – savings up to USD 255K per annum.

Selangor, Malaysia

- Research and Development.- Mobile development application.- Dynamic template population (invoice, card & note).- Trainer – hands on training for end users.Achievement:- Multi-channel messaging (SMS, Fax and Email) with CRM tool.

Kuala Lumpur, Malaysia

- Application & Web Developer.