Devin Duer Email & Phone Number

• Responsibilities:
• Gathered logs and technical details for reported bugs
• Contributed to internal tooling and production codebase
• Initialized and maintained infrastructure directly in AWS and via Terraform
• Created, maintained and optimized Postgres databases, indexes, procedures, tables, etc.
• Resolved customer complaints within SLA timelines, regularly handling non-standard issues via bash or python automation, API calls, and/or altering database data directly

• Senior member of the Cash Application support team, where I’m the member who handles the most technical and escalated customer issues involving our product. Said issues involve, but are not limited to: customer.
• I have a critical role in ensuring that no small part of the estimated $100 billion that goes through Billtrust every year is accounted for, both in our customers’ books and in their bank accounts.
• I troubleshoot and resolve CI/CD pipeline issues relating to our product via Jenkins and scripting, the primary goal of which being to streamline our Azure usage and only spend the money we need to.
• I uncovered a major DNS propagation issue with some of Mimecast’s outgoing SMTP servers that was causing some of our largest customers’ emails to be blocked outright by Proofpoint.
• Among my automation accomplishments are:
• A 40% increase in payment-remittance match rate for a $9.7+ billion annual revenue customer.

Verona, Wisconsin

• Brought on to provide expert-level support for the Care Everywhere and EpicCare Link applications to my hospital analyst counterparts. I consulted with 12 teams of analysts on a regular basis, providing advice.
• Heavily involved in the first customer implementation of a DICOM gateway for use with cloud computing. Worked closely with developers, subject matter experts, and customer counterparts to iron out bugs and gaps in.
• Designed a Powershell-based solution, used to aggregate customer data, that plays an essential role in identifying network-wide issues. The script is run over both unique and recurring datasets weekly for ~400.
• Helped to maintain Epic’s relations with competing vendors as part of Epic’s participation in the Carequality framework. Facilitated meetings, brought and received feedback, and worked through mutual issues with.

Tuscaloosa

• Brought on to provide Tier 1 Technical Support for faculty and students of the College of Communication. Provided routine maintenance/cleaning for, set up, and solved hardware and software issues involving: projectors.
• Part of a large-scale cleanup effort involving decades of old tech inventory
• Trusted with various handiwork involving wiring and furniture assembly/disassembly
• First point of contact for faculty & staff for any and all tech-related issues/questions

Tuscaloosa, Alabama Area

-Perform routine maintenance on a variety of systems & hardware, including repair/replacement of computer components, printers, et cetera-Troubleshoot technology-related issues for students and faculty