Sarah Devine Email & Phone Number

New York, United States

Little Rock, Arkansas, US

Little Rock, Arkansas, US

Little Rock, Arkansas, US

project manager for parallel agency projects involving augmented reality, EdTech, and marketing websites. ChronoQuest - EdTech / Augmented Reality. Brought product from prototype stage to market launch on a tight deadline. Lead product branding (name, logo, tagline), built website, instructions, marketing assets, and produced a launch event. Guided product.

Brooklyn, NY, US

• Doubled user happiness by devising a system of piping community requested features to the product team to get the best features out first while keeping less prioritized requests organized for future iterations
• Identified showstopper usability issues and bugs before public release by beta testing on both iOS and Android, an example being an in-app purchase bug that would have made everyone lose their purchases after updating
• Devised the system of recruiting and managing over 50 people for the Beta testing teams for Android and iOS platforms, yielding a higher volume of feedback on the product, less versions shipped with bugs, and elevating.
• Optimized developer and customer service agent workflow by developing a system of bug reporting which passed information from user reports to developers via Pivotal Tracker
• Provided detailed insight into user experiences by designing and conducting user research interviews. Insights included on boarding experience, daily use, interactions with the community, and visions for the future
• Cut hours off of the customer success agent workday by optimizing the support system as the inbox volume grew from 200 tickets per month to 2,000 tickets per month via automating data collected on inbound tickets such.

• Contributed to software and hardware improvements by gathering feedback from end users, freelance staff, and New York, NY clients who worked with the product first-hand
• Designed a management system for a rapidly growing global freelance team (now 100+) including best practices for recruiting, interviewing, on boarding, and training staff, initiatives to train staff as brand.
• Developed the process of delivering post-service metrics to clients by having it optimized from a team member manually creating each report to a client - facing management program where the client simply pushed a.
• Created training guides for outside staff and documentation of procedures for the internal team
• Standardized the process of marketing trade deals in which product is traded for growth oriented promotion
• Built systems around early production problems related to growth such as international shipping and inventory management

• Standardized guest management including gathering contact information, welcoming guests to studio, and follow up
• Participated in weekly live tapings, critiques; implemented changes for next week’s broadcast
• Edited show highlights weekly for the content archive. Clips were used in promotion, teasers, and in the live taping
• Stood up systems of communication between producers and talent
• Set up social media accounts and social strategy

• Managed a gourmet ice cream and chocolate store with remote ownership that employed approximately 10 - 15 college aged women and was one of the highest foot traffic’d shops in Pittsburgh’s busy South Side neighborhood
• Systemized employee management such as training methods, scheduling policies, and disciplinary procedures
• Created a feedback loop of communication between store employees and remote ownership
• Head of daily operations such as cash deposit, inventory, and store displays