Devin Fleming Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

• Was awarded Department Leader of the Quarter and Overall Manager of the Year for 2023.
• Increased Front Office Associate Engagement Survey Score by 39 points.
• Was selected to lead the Associate Relations Committee.
• Oversaw the training, auditing, and scheduling of 22 front office team members.
• Oversaw room assignments using Opera PMS and worked closely with housekeeping and engineering to ensure rooms were ready to turn in a timely manner.
• Managed controllable expenses within budgeted guidelines, monitored and controlled all expenses, managed the department's budget in the areas of man hours and wages.

Pier 39 San Francisco

Events, Parties and Group Fun! Located at San Francisco’s famous PIER 39.Great for team building, school and church groups, social clubs events, family get-togethers and more!Featuring the The Flyer, Escape Rooms, the Lazer Maze and the exciting 7D Experiences!

San Francisco

• Created, designed, and implemented an award-winning City Experience & Events program from the ground up.
• Led the Western region for not only the MVC Pulse brand, but all the Marriott brands in City Experience & Events guest scores.
• Maintained up-to-date knowledge of daily events and locations, property facilities and hours and directions to points of interest.
• Created, designed, managed, and hosted property events.
• Managed the department's budget, P&L in the areas of man hours and wages and departmental spending.

San Francisco Bay Area

UpperCrustTravel has been online since 2007 and offer adventure opportunities including Private Jet Journeys, Luxury Cruises, Photo & Active Expeditions, Culinary, Food & Wine Vacations, Luxury Train Travel and Exotic Wildlife Safaris. We offer experiences from Asia to Africa, Bali to Barcelona, Norway to the Northwest Passage, and most points in.

San Francisco, CA

• Site manager, responsible for maintaining the over-all daily operation of the resort
• Manage Guest Services, Housekeeping, Engineering / Maintenance and Security
• Lead a team of 25 Associates in guest, homeowner and public relations to maximize opportunities
• Interpret, create and explain budgets, plans & projects
• Negotiate and review contracts & agreements with vendors, suppliers & subcontractors
• Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections

San Francisco CA

Provided 4 & 5 star luxury hotels and cruise lines with products and services for the hospitality industry. Focused on in-room dining revenue opportunities, minibar products, snacks, food & non-food items.

Hollywood FL

Directed onboard revenue generating, entertainment based activities for 3 major cruise lines on 30 cruise ships in excess of $30M

Miami FL

• Earned advancement into positions involving increased management responsibilities, training, mentoring and customer service, and guest relations responsibilities during 15-year career.
• Directed, Managed and Supervised 250+ shipboard / cruise staff on 22 ships, including hiring, training, scheduling, budgeting, and supporting all aspects of successful departments.
• Supervised the overall operation of the hotel department on CCL cruise ships - up to 900 keys.
• Maintained U.S. Public Health and Vessel Sanitation Programs, on a scale of 0-100, consistently achieving sores in the mid-upper 90's.
• Monitored the P&L of the overall ship in all departments in excess of $1M per week.
• Was selected by CEO to serve on the-fleet wide Quality Control Committee.

New York, New York

New York, New York