Devin Halko Email & Phone Number

Chapel Hill, NC, US

Raleigh, North Carolina, United States

• Fielded over 3,000 support requests in relation to Sageworks’ Risk, Credit, and Lending pillars, earning the second most support cases closed since May 2021.
• Provided direct consultation and collaboration with support staff to resolve case escalations requiring additional and technical product knowledge.

Raleigh, North Carolina, United States

• Expanded subject matter expertise to Sageworks’ Credit related products.
• Collaborated with fellow analysts and product team members through product support channels to assist in case closures, resulting in over 450 cases assists.
• Developed and maintained supplemental reporting and analysis within Excel on personal qualitative and quantitative case performance metrics.
• Utilized SQL to query database information and audit changes made within the Sageworks production environment.
• Mentored, trained, and shadowed several new support team members during initial onboarding and development.

Raleigh, North Carolina, United States

• Accepted approximately 1,900 support cases with a proficiency and subject matter expertise in Sageworks’ Risk related products.
• Received 135 customer support surveys with 85% resulting in perfect scores and a 94% Net Promoter Score (NPS) overall.

Apex, North Carolina, United States

• Individually fulfilled up to 14 orders per day, catering to client orders with upwards of 170 grocery items.
• Actively communicated with clients on the phone concerning their orders and possible item substitutions frequently throughout each shift.
• Created rapports with many consistent clients and sustained the company’s excellent customer service reputation.

Raleigh-Durham, North Carolina Area

• Collaborated with coworkers to create social media campaign that reached hundreds of thousands of people.
• Interacted with hundreds of fans, spectators, and staff members every home hockey game.
• Enhanced spectator experience through utilization of “Plaza Parties” to promote fan engagement.

Raleigh-Durham, North Carolina Area

• Supervised and taught over 150 kids from ages ranged 7 to 16.
• Instructed at least three 60 minute sessions per day with up to 40 participants per session.
• Helped coordinate outdoor activities and on ice learning stations with up to 10 participants per station.
• Demonstrated a patient attitude with an energetic personality when interacting with each camper.

Raleigh-Durham, North Carolina Area

• Cleaned and maintained exterior of four different properties consisting of over 300 units.
• Performed individual apartment turnovers and maintenance on over 140 apartments.
• Painted and spackled dry wall, cleared drains, moved furniture, and cleaned apartments.
• Interacted and communicated with numerous tenants in a polite and professional manner.

Raleigh-Durham, North Carolina Area

• Generated over $9,000 in revenue per concert.
• Effectively communicated with coworkers and over 500 customers per concert.
• Resolved problems through prompt customer service.

• Employed part-time in summer months from May to August
• Prepared and cooked over 100 meals per shift.
• Planned and prepared seasonal banquet events catering to over 600 people.

300 Prestonwood Pkwy, Cary, NC 27513

• Employed part-time in summer months from May to August
• Responsible for handling over $1000 in transactions on an average day.
• Assisted and trained new coworkers.

Bachelor Of Business Administration - Bba, Finance, General, Graduate

Activities and Societies: Club Ice Hockey Vice PresidentNCSU Icepack Club Ice Hockey VP • Manager of team’s financial plans with the.

Graduate