- Created a product & delivery operations discipline for the company to streamline technical & business operations, release management & delivery across 5 apps- Supported development teams to optimize code quality and delivery through new tooling, ceremonies, automation, communication and reporting- In conjunction with the product & development team, delivered 3 fully redesigned DINR apps to market, and have seen 40% MoM download growth- Automated day to day business processes to reduce manual work required - Led high-priority projects and partnerships- Developed & built full Shopify storefront for sales of gifts & memberships - Owned & managed email marketing tool (Klaviyo), developed transactional flows and built email templates- Managed financial reporting, funds transfer & reconciliation for primary vendors

In this role, I collaborate to achieve excellence within both our technology & product teams, as well as in our day to day operations. - Working closely with the VP of Product, I streamlined recurring product operations tasks, release management & delivery across 5 mobile applications, as well as backend platforms- Support the development teams in their ceremonies, their delivery commitments & general processes to optimize overall code quality and delivery- Work as Program Lead on high priority projects and partnerships- Coordinating the external development team overseas, working closely with their project manager and ensuring priorities are clear- Represent the company at member events - Support customer success & marketing in process development and partner onboarding- Streamline & improve our wine box operational processes- Various aspects of operational management as needed

As RewardOps’ Sr Manager, Delivery, I am responsible for ensuring our team delivers cross-functionally from an operations, product, partnerships and technology perspective. I work on defining best practices, processes and procedures, and tying together pieces from a project kick-off through to operational handoff.

Project management for web and ad technology teams

Owner/operator of a company that staffs bartenders, cocktail servers, event assistants and does event planning for various events throughout Toronto, ON, Vancouver, BC & Ottawa, ON; Interviewing and hiring of all team members, and maintenance of all staff files;Overseeing and directing approximately 45 casual staff members and 2 regional managers;Facilitating and staffing all event bookings, managing all accounting and payments;Working with clients to ensure that all event details are taken care of, and overseeing day-of event coordination

- Responsible for the execution of projects within the digital media team including the relaunch of TheComedyNetwork.ca, CTV iPhone Application, BellMedia.ca integration & rebuild, CTV.ca homepage redesign & development, Discovery Channel Properties CMS Replacement & Redesign, as well as various research initiatives & content projects;- Overseeing project teams of up to 30 team members and successfully integrating interdependent projects into the overall scope;- Facilitating and chairing meetings with all levels of executive across the company;- Working to define processes and best practices for the PMO;- Responsible for the creation and maintenance of all budget process and tracking for 2015 fiscal year for the entire digital PMO;- Contract negotiation, revision and execution with outside vendors & partners;- New team member mentorship program - responsible for assisting in onboarding and training of new project managers - including providing leadership and guidance, ongoing mentorship, best practices and project shadowing

- Responsible for external partner management, vendor relations & negotiations, internal reporting

- Training & mentorship of new & existing team members; - Ensuring the proper set-up and overseeing the delivery of all of Universal Music Group's scheduled audio content (albums, singles, mixed A/V bundles); - Liaising with partners such as iTunes & Puretracks to ensure successful delivery, ingestion & posting of content; - Developing a new process for set-up and delivery of all longform video productsLiaising with artist management, labels & external business partners with a priority focus on outstanding client service;- Set-up of metadata in UMC's internal systems, initiation and scheduling of audio/metadata push for all of Universal Music Canada's mobile products and those of distributed labels; - Liaising with US counterparts at Universal Music Group eMobile to ensure timely creation & delivery of mobile products; - Liaising with Canadian mobile partners to ensure successful receipt of content deliveries and associated metadata; - Facilitating new partner set-ups with eMobile; Using internal systems to check legal distribution clearances on all internationally initiated mobile content and setting up content cleared for Canada in local systems; - Liaising with Digital Sales to set up exclusive content promotions & delivery with business partners; - Acting as main company contact for all mobile content related questions for all distributed labels, and fostering relationships with these labels within the Digital Business department; - Acting as the main technical contact for all Canadian mobile partners & aggregators

- The planning & execution of all T.A.P.E. activities within the Music Industry Arts program including Rock College concert nights, and the year-end awards banquet/ceremony; - Handling all finances related to T.A.P.E. and acting as a student liaison with faculty

Departmental assistant, responsible for completing assigned duties, including the composition of promotional letters, organizational tasks, seeking new clients, making cold calls, organizing and updating the corporate database, suggesting ideas for promotions, representing Universal Music at the Incentive Works marketing show, and completing assigned duties daily;