Devin Johnson Email & Phone Number

Richmond, TX, US

Coppell, Texas, United States

• Conduct virtual training classes for groups of 10-16 employees for three months, then coach and manage them as they apply the training curriculum in live calls for four weeks. Focusing on public utility services.
• Updated the curriculum and facilitated an updated curriculum resulting in a 97.6% average on assessments and knowledge checks.
• Collaborated with recruitment and director to create a new hire profile.
• Maintained 88% retention for the client, making it the highest retained class for the company in the last year.
• Subject matter expert and the main point of contact for the client.

Killeen, Texas, United States

• Conduct training classes in a virtual training environment for groups of 15-20 employees for three months, then coach them as they apply the training curriculum in live calls for two weeks. Focusing on health care/.
• Updated the curriculum from a 10-week training to an 8 week, decreasing costs and increasing retention.
• Collaborated with recruitment in an outreach project, almost doubling new hires within three months.

Killeen, Texas, United States

• Established and implemented a brand new recruitment and training process for this company. Managed and trained over 5 leadership personnel as well as 40 new hires and contractors.
• Guided over 35 sales agents that resulted in continuous company growth.
• Increased brand awareness by building social presence and community outreach resulting in over 300% growth in recruitment in less than six months.
• Planned, coded, and built an online training platform integrated with HubSpot and other SaaS.

• Facilitated and managed multiple projects for both companies as a contracted project manager. Built brand awareness and improved client relations by building multiple automated systems and providing exceptional.
• Developed, coded, and optimized a purchasable online training masterclass resulting in over $100,000 of revenue within 12 months.
• Engineered and implemented multiple marketing strategies through social media and email marketing to increase their customer base and conversions.
• Delivered remarkable customer care to their current client base and while onboarding new clients, resulting in multiple 5-star reviews on google and social media.

Temple, Texas, United States

• Launched and streamlined a new project housing over 250 sales and customer service agents. Sourced and arranged all necessary equipment while managing a team of over 17 leadership personnel. Created SOP and assessed.
• Fostered strong relationships with company clients while exceeding metrics for 89% of the lifecycle of the project.
• Hired and managed growth of a project starting with 8 personnel and grew to 292 within 12 months with less than 10% attrition.
• Maintained communication as the client’s main point of contact while onboarding and assessing agents throughout their employment.

Killeen, Texas, United States

• Conducted training classes for groups of 27-40 employees for four weeks, then coached them as they applied the training curriculum in live calls for two weeks. Focusing on health care/ health insurance, customer.
• Maintained the lowest attrition rate for over eight months amongst seven trainers.
• Over 92% of my trainees exceeded project metrics within 30 days of completing training in a six-month timeframe.