Devin Johnson Email & Phone Number

Cypress, Tx, Us

Richmond, Tx, Us

Coppell, Texas, United States

Conduct virtual training classes for groups of 10-16 employees for three months, then coach and manage them as they apply the training curriculum in live calls for four weeks. Focusing on public utility services, customer service, and brand awareness.• Updated the curriculum and facilitated an updated curriculum resulting in a 97.6% average on assessments and knowledge checks.• Collaborated with recruitment and director to create a new hire profile.• Maintained 88% retention for the client, making it the highest retained class for the company in the last year.• Subject matter expert and the main point of contact for the client.

Killeen, Texas, United States

Conduct training classes in a virtual training environment for groups of 15-20 employees for three months, then coach them as they apply the training curriculum in live calls for two weeks. Focusing on health care/ health insurance, customer service, and brand awareness.• Updated the curriculum from a 10-week training to an 8 week, decreasing costs and increasing retention.• Collaborated with recruitment in an outreach project, almost doubling new hires within three months.

Killeen, Texas, United States

Established and implemented a brand new recruitment and training process for this company. Managed and trained over 5 leadership personnel as well as 40 new hires and contractors.• Guided over 35 sales agents that resulted in continuous company growth.• Increased brand awareness by building social presence and community outreach resulting in over 300% growth in recruitment in less than six months.• Planned, coded, and built an online training platform integrated with HubSpot and other SaaS.

Facilitated and managed multiple projects for both companies as a contracted project manager. Built brand awareness and improved client relations by building multiple automated systems and providing exceptional customer care to their clients.• Developed, coded, and optimized a purchasable online training masterclass resulting in over $100,000 of revenue within 12 months.• Engineered and implemented multiple marketing strategies through social media and email marketing to increase their customer base and conversions.• Delivered remarkable customer care to their current client base and while onboarding new clients, resulting in multiple 5-star reviews on google and social media.

Temple, Texas, United States

Launched and streamlined a new project housing over 250 sales and customer service agents. Sourced and arranged all necessary equipment while managing a team of over 17 leadership personnel. Created SOP and assessed KPI’s for continuous improvement.• Fostered strong relationships with company clients while exceeding metrics for 89% of the lifecycle of the project.• Hired and managed growth of a project starting with 8 personnel and grew to 292 within 12 months with less than 10% attrition.• Maintained communication as the client’s main point of contact while onboarding and assessing agents throughout their employment.

Killeen, Texas, United States

Conducted training classes for groups of 27-40 employees for four weeks, then coached them as they applied the training curriculum in live calls for two weeks. Focusing on health care/ health insurance, customer service, and brand awareness.• Maintained the lowest attrition rate for over eight months amongst seven trainers.• Over 92% of my trainees exceeded project metrics within 30 days of completing training in a six-month timeframe.