Devin Redmond

Devin Redmond Email and Phone Number

Director of Customer Experience @ Roofstock
Orinda, CA, US
Devin Redmond's Location
Orinda, California, United States, United States
About Devin Redmond

Customer Success executive with expertise in SaaS, fintech, marketing, and real estate investing. Prior to working in the tech/software industry, I spent 8+ years acquiring, developing, and managing commercial and residential real estate assets. Currently Director of Customer Success at Roofstock, the leading online marketplace serving rental property investors. Message me to chat about anything related to real estate, fintech SaaS, the island of Maui, or skiing.

Devin Redmond's Current Company Details
Roofstock

Roofstock

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Director of Customer Experience
Orinda, CA, US
Website:
roofstock.com
Employees:
388
Devin Redmond Work Experience Details
  • Roofstock
    Director Of Customer Experience
    Roofstock
    Orinda, Ca, Us
  • Roofstock
    Director Of Content Strategy
    Roofstock Nov 2022 - Present
    Oakland, California, Us
    - Direct marketing content production across all Roofstock business lines- Manage team of high-performing designers, copywriters, and project managers
  • Roofstock
    Director Of Customer Success, Owner Services
    Roofstock Mar 2021 - Dec 2022
    Oakland, California, Us
    - Responsible for advocacy and loyalty of 150,000+ Stessa customers- Oversee strategy and execution of Roofstock Academy product line- Regular webinar host, guest on industry podcasts, and contributing author on BiggerPockets
  • Stessa
    Head Of Customer Success
    Stessa Jun 2018 - Mar 2021
    Oakland, California, Us
    - Joined Stessa in 2018 as employee #5 (acquired by Roofstock March 2021)- Partnered with Product & Marketing to iterate quickly and find product-market fit with a notoriously difficult audience: independent landlords- Developed, launched, and grew all programs related to the Customer Success organization, including human and automated support delivery, help articles and demo videos, and a popular community forum
  • Leafcutter Designs
    Co-Founder & Owner
    Leafcutter Designs Jun 2011 - Jun 2018
    - Designed and licensed bestselling "Letters To My" series, nearly 2 million copies sold- Managed B2B sales and production of custom gifts and promotional goods- Built successful online retail site with 500K annual visitors and 1M+ pageviews- Negotiated complex publishing and licensing contracts with third parties
  • Hines
    Project Manager
    Hines 2005 - 2011
    Houston, Tx, Us
    - Underwrote and acquired over 10 million sf of commercial real estate- Pitched investment opportunities to internal and external fund managers- Evaluated real estate development opportunities and entitlement risks- Negotiated purchase and sale agreements, closed debt financings- Oversaw leasing, property and asset management efforts across multiple portfolios
  • Jones Lang Lasalle
    Senior Analyst
    Jones Lang Lasalle 2001 - 2003
    Chicago, Illinois, Us
    - Represented tenants on office leasing transactions.- Managed search and RFP process, and final site selection.- Performed complicated real estate cash flow analyses and scenario comparisons.- Negotiated new office leases and renewals on behalf of tenants.

Devin Redmond Skills

E Commerce Online Retail Development Of Promotional Materials Retail Start Ups Publishing Real Estate Financing Product Design Entrepreneurship Acquisitions Real Estate Asset Management Custom Projects Creative Services Real Estate Transactions Product Development Due Diligence Commercial Real Estate Real Estate Development

Devin Redmond Education Details

  • University Of California, Berkeley, Haas School Of Business
    University Of California, Berkeley, Haas School Of Business
    Real Estate
  • Williams College
    Williams College
    Economics

Frequently Asked Questions about Devin Redmond

What company does Devin Redmond work for?

Devin Redmond works for Roofstock

What is Devin Redmond's role at the current company?

Devin Redmond's current role is Director of Customer Experience.

What is Devin Redmond's email address?

Devin Redmond's email address is de****@****ail.com

What is Devin Redmond's direct phone number?

Devin Redmond's direct phone number is +141579*****

What schools did Devin Redmond attend?

Devin Redmond attended University Of California, Berkeley, Haas School Of Business, Williams College.

What skills is Devin Redmond known for?

Devin Redmond has skills like E Commerce, Online Retail, Development Of Promotional Materials, Retail, Start Ups, Publishing, Real Estate Financing, Product Design, Entrepreneurship, Acquisitions, Real Estate, Asset Management.

Who are Devin Redmond's colleagues?

Devin Redmond's colleagues are Joshua Meekins, Patricia Stephens, Christopher Byrd, Courtney Armstrong, Keisha R., Heather Yard, Abaho Timothy.

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