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Customer Success executive with expertise in SaaS, fintech, marketing, and real estate investing. Prior to working in the tech/software industry, I spent 8+ years acquiring, developing, and managing commercial and residential real estate assets. Currently Director of Customer Success at Roofstock, the leading online marketplace serving rental property investors. Message me to chat about anything related to real estate, fintech SaaS, the island of Maui, or skiing.
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Director Of Customer ExperienceRoofstockOrinda, Ca, Us -
Director Of Content StrategyRoofstock Nov 2022 - PresentOakland, California, Us- Direct marketing content production across all Roofstock business lines- Manage team of high-performing designers, copywriters, and project managers -
Director Of Customer Success, Owner ServicesRoofstock Mar 2021 - Dec 2022Oakland, California, Us- Responsible for advocacy and loyalty of 150,000+ Stessa customers- Oversee strategy and execution of Roofstock Academy product line- Regular webinar host, guest on industry podcasts, and contributing author on BiggerPockets -
Head Of Customer SuccessStessa Jun 2018 - Mar 2021Oakland, California, Us- Joined Stessa in 2018 as employee #5 (acquired by Roofstock March 2021)- Partnered with Product & Marketing to iterate quickly and find product-market fit with a notoriously difficult audience: independent landlords- Developed, launched, and grew all programs related to the Customer Success organization, including human and automated support delivery, help articles and demo videos, and a popular community forum -
Co-Founder & OwnerLeafcutter Designs Jun 2011 - Jun 2018- Designed and licensed bestselling "Letters To My" series, nearly 2 million copies sold- Managed B2B sales and production of custom gifts and promotional goods- Built successful online retail site with 500K annual visitors and 1M+ pageviews- Negotiated complex publishing and licensing contracts with third parties
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Project ManagerHines 2005 - 2011Houston, Tx, Us- Underwrote and acquired over 10 million sf of commercial real estate- Pitched investment opportunities to internal and external fund managers- Evaluated real estate development opportunities and entitlement risks- Negotiated purchase and sale agreements, closed debt financings- Oversaw leasing, property and asset management efforts across multiple portfolios -
Senior AnalystJones Lang Lasalle 2001 - 2003Chicago, Illinois, Us- Represented tenants on office leasing transactions.- Managed search and RFP process, and final site selection.- Performed complicated real estate cash flow analyses and scenario comparisons.- Negotiated new office leases and renewals on behalf of tenants.
Devin Redmond Skills
Devin Redmond Education Details
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University Of California, Berkeley, Haas School Of BusinessReal Estate -
Williams CollegeEconomics
Frequently Asked Questions about Devin Redmond
What company does Devin Redmond work for?
Devin Redmond works for Roofstock
What is Devin Redmond's role at the current company?
Devin Redmond's current role is Director of Customer Experience.
What is Devin Redmond's email address?
Devin Redmond's email address is de****@****ail.com
What is Devin Redmond's direct phone number?
Devin Redmond's direct phone number is +141579*****
What schools did Devin Redmond attend?
Devin Redmond attended University Of California, Berkeley, Haas School Of Business, Williams College.
What skills is Devin Redmond known for?
Devin Redmond has skills like E Commerce, Online Retail, Development Of Promotional Materials, Retail, Start Ups, Publishing, Real Estate Financing, Product Design, Entrepreneurship, Acquisitions, Real Estate, Asset Management.
Who are Devin Redmond's colleagues?
Devin Redmond's colleagues are Joshua Meekins, Patricia Stephens, Christopher Byrd, Courtney Armstrong, Keisha R., Heather Yard, Abaho Timothy.
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