Devin Kennedy Email & Phone Number

Client: Microsoft- Grew Social Listening team from two to four people.- Onboard new team members and trained them in Sprinklr Modern Research platform. - Enable team to take dashboard insights to thoughtful reports that provide impactful analysis. - Collaborate with internal partners to advance social listening reporting and target individual needs.- Provide social listening assets to various industry, solution area, and Microsoft brand teams. - Provide ad hoc reporting that analyze and monitor specific events or campaigns.

Bellevue, Washington

- Proficient in Sprinklr Modern Research platform.- Proficient in writing advanced keyword queries and building custom dashboards. - Developed queries, dashboards and reports across various industries and topic areas including manufacturing, financial services, healthcare, automotive, energy, telecommunications, government, space connectivity, geospatial technology, retail, cloud, AI, cybersecurity, diversity & inclusion, digital transformation, and more. - Provided reports consisting of competitor analysis, share of voice, sentiment, conversation themes, and influencer identification.

Auburn, Wa

- Assisted in growing the social/PR team from two to four people.- Developed a series of social content strategies for gaming, entertainment and dining departments. - Utilized Sprout Social, Simply Measured and native social tools for all content scheduling, analytics and social listening. - Captured photo and video content with the use of, Cannon camera, GoPro, Iphone and additional production tools. - Utilized Adobe Photoshop, Lightroom, Premier, After Effects and Illustrator for the post-production of content.- Managed social media ad budget and implemented new strategies resulting in an increase of engagement, impressions, and link clicks by over 200%, year-over-year.- Increased year-over-year Facebook, Instagram, Twitter & LinkedIn following by following and impressions by double-digit percentages and engagement by over 150%.- Reduced Facebook event ad costs by 70%.

Snoqualmie, Wa

Social Media Supervisor:- Managed day-to-day aspects of social media platforms, including Facebook, Instagram, Twitter, LinkedIn and Yelp. - Worked closely with an ad agency to define social benchmarks, develop successful ad campaigns and adapt to its changing landscape. - Utilized Sprout Social, Later.com and native social tools for all content scheduling, analytics and social listening.- Captured photo and video content with the use of, Cannon camera, iPhone and additional production tools.- Utilized Adobe Photoshop, Illustrator and iMovie for post-production of content.- Increased following by 7.5%, link clicks by 30%, impressions by 17.7%, and engagement by 63%.Guest Relations Rep: - Worked closely with multiple casino departments, while evaluating guest service standards and providing innovative ideas that contributed to a record-setting 93.7% guest service rating. - Assisted team with running events and promotions that led to increased attendance, guest satisfaction and a record gaming year.- Successfully coordinated two multi-day commercial shoots between ad agency, production-company and internal casino departments.

Suquamish, Wa

- I utilized CRM software to monitor thousands of guest accounts. -Increased club card users, card usage, and promotion participation. - Improved guests experience with superior customer service and conflict resolution.

Pullman, Wa

Promoted the use of First Touch mobile apps for group communication throughout campus via social media, email marketing, print ads, and meeting with university leaders.

Pullman, Wa

- Increased brand awareness, sales and promotional redemption rate for three local accounts.- Designed and distributed print marketing materials under tight deadlines.- Utilized Adobe Photoshop and Illustrator in the production of print and digital marketing materials.

Pullman, Wa

- Utilized CRM software to manage guest accounts.- Managed employee calendars, promotional booths, and conducted sales/lead follow-ups for Frontier Communications.

Pullman, Washington

- Designed graphics for various organizations event clothing and accessories.- Managed multiple accounts and met tight deadlines.- Utilized Adobe Photoshop and Illustrator and InDesign in the development of custom apparel and accessory graphics.

Kingston, Washington

Job duties included: landscaping, roofing, painting, siding, job preparation and clean up, and assisting in various job duties.

Kingston, Washington

Job duties included: picking the driving range and making range balls available to customers; washing golf carts and providing carts for customers; setting up for events and tournaments; making sure customers have everything they need and making my services available to them.

Kingston Wa

Job duties included: mowing and maintaining tee boxes, fairways,greens, and driving range; raking and maintaining bunkers (sand traps); setting tees for club and tournament play.