Head Of Training Product
Current-Proactively identify and level up issues occurring in the learning experience-Understand learner issues and investigate solutions, communicate with stakeholders and learners to implement solutions-Maintain and troubleshoot problems within the learning management platform to ensure learners are able to access and complete their trainings-Create an Internal Knowledge Base for the Customer Success team and onboard new team members-Copywrite content for online resources and blog-Perform quality assurance on courses in English and Spanish to ensure a positive learner experience-Manage nurture flow project to cross-sell and upsell products to clients