As a Shift Manager at Pizza Guys San Carlos for over a year, I manage the daily operations, staff, and customer service of the store. I ensure that our customers receive high-quality pizza and timely delivery, and that our staff follow the safety and hygiene standards. I also handle the inventory, scheduling, and cash management of the store. I have more than 3 years of experience as a Real time payments senior fraud analyst at First Republic Bank, where I use my analytical skills and attention to detail to detect and prevent fraudulent transactions. I monitor the real time payments system, conduct investigations, and report any suspicious activities. I also collaborate with other teams and departments to improve the fraud prevention processes and policies. I have a background in back office operations, having worked as a Back Office Specialist at LendingClub for 4.5 years, where I handled loan processing, verification, and servicing. My core competencies include customer service, fraud analysis, back office support, and communication. In addition, I have a bachelor's degree in managerial economics from UC Davis, and I can type over 100 words per minute, including 10 key touch pad. I am passionate about delivering excellent service to our customers and ensuring their satisfaction. I am also eager to learn new skills and technologies that can enhance my performance and efficiency. I value teamwork, integrity, and innovation, and I strive to contribute to the success and growth of the organizations I work with.