Devin Letzer Email & Phone Number

Atlanta, GA, US

Peachtree Corners, Georgia, United States

• Responsible for day to day functioning of the branch location, serving a patient census of over 60 children and adults and over 3500 weekly authorized private duty nursing hours, including providing direction and.
• Initiate and guide operational planning, appropriate actions on recommendations provided by regulatory agencies, staff development, marketing/budgetary planning, procurement of materials, and quality.
• Maintain ongoing liaison with staff, regional leadership, corporate staff, governing body, municipal, state, and federal agencies, commercial and governmental payors, physicians, hospitals, patients and their families.

Marietta, Georgia, United States

• Served as the Administrator responsible for the leadership and operation of the Private Home Care Provider location, including business development, budgeting, planning, people management, recruiting, and fiscal.
• Developed and managed the partnership between operations and clinical leaders, including collaboration with clinical leadership to deliver on the organization's purpose, maintain compliance and accreditation, and.
• Managed, directly and through others, the performance and development of team members to ensure the retention and advancement of employees.
• Responsible for all federal and state regulatory requirements, including QAPI compliance.
• Reviewed, interpreted, and assessed the performance of the location to identify opportunities for improvement and ensure that the location meets its metrics in support of its strategic objectives and growth initiatives.
• Helped shepherd the formation and development of a second location serving the state's population of medically fragile children through the process of Medicaid licensure and initial accreditation survey.

Suwanee, Georgia, United States

• Performed sales activities, engaged community partners, and provided the results necessary to achieve and exceed the community’s sales and move-in goals in order to continuously maximize occupancy.
• Responsible for building a referral generating network for a senior living community comprised of independent living, personal care, and memory care residential options.
• Identified key decision makers and influencers in the local community, interacted with others by developing and maintaining rapport and establishing and maintaining professional relationships through mutually.
• Planned events that drew professional referral sources and generated or converted leads for the community, including managing “day of” logistics. Provided tours of the community and served as initial point of contact.
• Developed a community relations annual marketing plan and budget in conjunction with the Executive Director and Regional Marketing Director.
• Maintained accurate, complete, and current records in Vitals CRM to measure community relations’ efforts and cost.

Granada Hills, California, United States

• Oversaw all operations of a robust and growing Joint Commission-accredited Home Health Agency with an Average Daily Census of 156 adult and pediatric patients and annual revenue in excess of $4 million.
• Managed a team of full-time administrative staff and a large roster of field nurses, home health aides, social workers, and therapists.
• Directed contracting efforts with various public and private funding sources.
• Ensured compliance with complex regulatory framework governing industry in order to maintain standing with accrediting and licensing bodies, including The Joint Commission, The Centers for Medicare and Medicaid.
• Ensured all work performed by staff and all services provided adhered to Agency’s Policies and Procedures.
• Liaised with interdisciplinary partners in delivery of home-based healthcare services including the Department of Healthcare Services, Regional Centers, Managed Care Plans, physicians, contracted therapists, community.

Granada Hills, California, United States

• Managed the implementation and execution of various Medi-Cal Waivers and special projects for the agency, including: California Community Transitions (CCT), Assisted Living Waiver Program (ALWP), Partners for.
• Contributed to the successful transition of an average of 5 individuals monthly out of long-term care facilities in to community-based living.
• Advocated on behalf of Medi-Cal beneficiaries with state and local agencies to obtain requested services.
• Ensured the successful delivery of home-and-community-based services to an average of 90 patients per month by coordinating nurses, caregivers, therapists, social workers, and other community supports for in-home care.
• Managed a team of nurses, social workers, and other support staff providing case management and clinical assessment services to our clients.
• Responsible for billing various government and private payer sources.

Boston, Massachusetts, United States

• Organized and managed the daily operations of a special initiative known as “Association Sunday.”
• Monitored data related to the project by utilizing Raiser’s Edge and ACCESS database tracking software packages.
• Worked on an association-wide fundraising appeal that achieved established goals and objectives.
• Contributed to the successful completion of the Association’s comprehensive campaign in collaboration with the S&D staff.
• Created marketing collateral using Adobe Creative Suite software.
• Member of the organization’s Public Witness Team and other staff project teams.

Calabasas, California, United States

• Promoted a seamless customer experience by acting as liaison between sales and the end-user for customer service related duties.
• Provided comprehensive support to the sales team throughout the sales process, from the quotation stage to product installation.
• Prepared reports using ACCESS and other Microsoft programs.
• Assisted in the development of Power Point presentations for use by the sales team.