• I lead a dynamic, high-performance department of Client Success representatives by implementing best practices and fostering a culture of continuous improvement while maintaining over $2.5 million in annual recurring revenue.• Facilitate regular coaching sessions and performance reviews to ensure team members are aligned with their goals and the company's objectiveswhile improving rapport and morale.• Monitor key performance indicators to identify trends and adjust strategies, improving individual representatives' performance. This enhancedoverall customer engagement and loyalty, resulting in high client retention rates.• Collaborate cross-functionally to identify training needs and create development plans for new hires, improving performance.

• Maintained a 100% client retention rate all four years I worked in this role, starting with a book of business worth $184,600 and growing annualrevenue by over $120,000.• Developed customized strategies based on data insights to enhance client decision-making and operational efficiency.• Conducted regular client visits to ensure ongoing engagement, resulting in enhanced service delivery and relationship building.• Generated and presented detailed reports to C-suite personnel for business planning and risk mitigation.

• Managed over 50 individual campaigns with over $130,000 in monthly revenue, ensuring client satisfaction and retention through effective communication and reporting.• Acted as the main point of contact for clients, ensuring queries were addressed promptly to enhance customer experience.• Provided insights and recommendations based on data analysis to help clients optimize their online presence and increase engagement through targeted content.• Facilitated trainings for clients to educate them on best practices and empower them to manage their presence effectively.

• Managed SEO and Social Media campaigns for direct clients with at least $1,600 monthly SEO budget.• Communicated product value and worked to retain accounts and revenue, with a book of business that swelled to $85,000 in monthly revenue.• Strategized clients' SEO and Social Media campaigns, including data analysis and optimization.• Trained team members and researched organic search trends and Google algorithm updates.

Managed a portfolio of several dozen clients, spearheading the research and strategy, for their SEO online marketing campaigns. Met with clients on a monthly basis to discuss results of their campaign and advised clients about solutions in order to bring them more value, such as changing their marketing strategy or increasing their monthly marketing spend. Quickly proved myself as a top-performer within my department and was promoted.

Assisted with and focused on many different digital marketing tasks, including brand development, link building, copy writing, search engine optimization and content creation to improve clients' online presence.

Collaborated with other team members on advertising campaign activities for clients, such as developing strategy, qualitative research, quantitative research, statistical analysis, and overall campaign development.

Assisted with the daily maintenance and operations of the HVAC systems for a 30,000-student college campus. Trusted with balancing air flow, changing air filters, winterizing and repairing swamp coolers, and cleaning industrial water chiller equipment used for the entire campus. Was given joint use of campus vehicles to haul heavy equipment. Maintained team safety while working in a myriad of campus locations including classrooms, maintenance rooms, maintenance tunnels, and rooftops in extreme weather conditions.

Learned SEO and online marketing techniques and employed them to both help the agency's clients as well as create my own web page from scratch using HTML and CSS.

As a crew member I handled a variety of tasks, including food prep, dish washing, cash register operation, and stocking.