Devin Mcelreath Email & Phone Number

Provide strategic guidance to clients, specializing in digital health transformation/implementation, operational efficiency, clinician/patient experience improvement, and product optimization. Clients include start-up companies as well as established organizations.--Design and implement innovative digital strategies to optimize digital health solutions, streamline workflows, and improve patient outcomes.--Assess staffing models to ensure maximum efficiency while maintaining excellent patient care--Conduct market research and competitive analysis to identify opportunities for digital transformation in healthcare settings.--Collaborate with cross-functional teams, including IT professionals, clinicians, and executive leaders, to ensure seamless adoption of new technologies.--Deliver workshops and training sessions to stakeholders, enhancing technical skills and understanding of digital health tools.--Maintain a focus on compliance with healthcare regulations and data privacy standards.

Dublin, Ie

Directed remote 15-20 member team of experienced clinicians responsible for daily care management of patients enrolled in various client Digital Health programs. Responsible for all aspects of customer programs to ensure success and efficiency.--Program Manager for customers that utilized ICON Care Management services; Main point of contact for customers during development, implementation, go-live, and program duration.--Consulted with customers on each phase of the program and guided them through the life cycle of their contract to ensure successful completion of deliverables.--Member of Customer Success team that led weekly presentations to discuss customer status and any needed resources across service lines to maintain ongoing success.--Achieved consistent patient and customer satisfaction rates of over 95% month over month--Led team responsible for building a new, fully operational internal Clinical Call Center from the ground up within 4 months of hire.--Expanded number of customer contracts within Clinical Services department by 100% and more than doubled the amount of patients enrolled in Care Management programs.--Developed policies & procedures, workflows, training materials, provided staff education, hired new team members, mentored new staff, and maintained quality and compliance.--Clinical expert for sales team during presentations for new customer acquisition--Played vital role within the Clinical and Operations team to design and develop ICON’s new digital platform for decentralized clinical trials--Obtained new customer contracts to manage patient populations that included employer health insurance programs, state Medicaid programs, ACO groups / value-based care, large hospital systems, Home Health companies, and university health systems--Ensured the clinical team achieved customer program KPIs; Met with customer stakeholders regularly to provide ongoing metrics and status of their programs.

Streamlined processes for recruiting, hiring, and training all clinical staff. Managed daily operations of the centralized Clinical Call Center. Responsible for adequate staffing of nursing team to ensure all patients received appropriate level of care each day.--Led clinical team that month over month achieved patient 30 and 60-day hospital readmission rates 65% lower than the CMS national average of patients not being managed in an RPM program, providing significant cost savings for CMS.--Collaborated weekly with regional and branch managers across the company to discuss program status and provide additional resources for possible inadequacies.--Uncovered process improvements in workflow and developed action plans for leadership team.--Created, updated, and maintained policies, procedures, and clinical workflows.--Provided staff education on policy updates and workflow changes--Helped develop and execute a proprietary patient management software platform to improve patient outcomes and clinician efficiency.

Cincinnati, Ohio, Us

Guaranteed adequate quality of care, complying with nursing guidelines, and evaluating health outcomes against patient care goals and standards. Addressed and resolved patient problems by employing multidisciplinary team strategies. Adapted to constantly changing situations in intensive care environments while critically thinking under pressure.--Promoted patient independence by setting up patient care goals and educating patients on self-management, medication adherence, and development of self-care skills. --Cultivated a compassionate environment by providing emotional and psychological assistance to patients and family members.--Utilized Telehealth as part of hospital discharge program to advise patients on managing their condition once they return home

Lubbock, Tx, Us

Highly skilled Registered Nurse providing exceptional patient care in high-acuity ICU environment. Proficient in managing critically ill patients, including those requiring mechanical ventilation, advanced hemodynamic monitoring, and continuous renal replacement therapy (CRRT).