Devin Mir Email & Phone Number

New York, New York, United States

Fielded inbound calls, emails and chats for parents of special needs' children that had an issue or question regarding their open case against the NYC Dept. of Education. Did case research for each individual filing to ensure that all appropriate educational services and reimbursements are issued. Recorded client interaction in the ServiceNow system to improve responsiveness, turn-around time and follow-up procedures as they are deemed necessary.

Phoenix, Arizona, United States

Set appointments with small and medium sized businesses to explore their current web presence.Conducted discovery questions to reveal business goals, pain points and general questions regarding SEO with key decision makers.Delivered presentations to marketing teams, C-Suite executives and owners of small to medium sized businesses regarding their local SEO effectiveness.Controlled the deal cycle from start to finish including finalizing agreements to drive initial transaction fees and MRR.

Tempe, Arizona

Establish new relationships and nourish existing relationships in the Mid-Market segment for the Midwest Territory.Provide consultative services that promote greater business efficiency to a variety of industries. Address technical questions and concerns from clients that relate to SAP's enterprise offerings.

Tempe, Arizona

Iselin, Nj

Actively managed a portfolio of distributor customer accounts, projecting and executing sales strategies to encourage growth with existing distributors. Identified pain points that may be encumbering a vibrant relationship with our distributors and worked to find gainful resolutions where both parties benefit. Other responsibilities in this role include: harnessing and pursuing leads and opportunities, ensuring that KPI requirements are satisfied, providing technical assistance and product knowledge to address customer concerns, reporting on customer account activity and gathering metrics to identify areas of improvement for the department at large.

Lyndhurst, Nj

Contacted shareholders and assisted them with voting on shareholder meetings. Explained key issues that drove decisive transactions in upcoming shareholder meetings. Assisted with processing select shareholder actions and explained procedures for conducting tender offers, retrieving important shareholder documents, and referred shareholders to various financial companies based on their needs within a specific investment.