Devin M. Email & Phone Number

Systems engineer that is responsible for assessing, planning, implementing. and troubleshooting Microsoft-based directory services in large enterprise healthcare environments with cross-platform dependencies and complex access requirements. - Assist with discovery of resources, dependencies, special configuration requirements and access requirements.- Assist with developing migration strategies maintaining access and functionality with minimal user impact.- Troubleshoot post-migration issues, improving delivery methods for future deployments.- Perform migration tasks on workstations and servers from legacy to target domain. Troubleshoot issues during and post migration.- Evaluate and develop strategies to improve the effectiveness and efficiency of existing processes.- Perform configuration and administration tasks for Windows Server 2008/2012 including print services, directory services, and Group Policy management.- Perform resource migration configuration and administration tasks for Dell Migration Manager (formerly Quest).- Perform resource migration configuration and implementation for shared storage networks.- Perform special projects or tasks as assigned.

- Provided in-person and remote assistance to teachers and school staff by maintaining and troubleshooting problems with all technology and related systems.- Installed and configured individual computers, labs, a variety of software, peripheral devices and ensures basic connectivity and communication to the network and/or server when necessary.- Assisted with basic level setup, configuration and technical support for servers and both wired and wireless networks.- Provided follow-up direction and training to users and/or outlines recommended procedures for self-sufficiency.- Coordinated and plans user in-service and/or user group meetings as needed.- Conducted training for teachers and other personnel in proper use of an individual computer system or computer lab (e.g. instructional and productivity software, print servers, file servers and the management system).- Prepared documentation to assist teachers and other school staff in solving problems in the labs, classrooms, media center and offices related to their technology needs.- Assisted in tracking computer hardware, software, and all licensing pertaining to assigned schools.- Researched and advised in technological decisions and purchases according to district vision and direction. Served on related school technology committees.

American Fork, Ut

- Provided excellent customer service. - Kept track of and counted out money in register from shift.- Kept store clean and presentable for customers.- Kept outside of store, including gas pumps and parking lot clean and functioning.

Utah County

- Merchandised products by keeping them neat, clean, fully stocked, and set according to plan-o-grams.- Carried out various tasks including resetting product displays, cycling in new product, setting up new seasonal displays.- Ensured paperwork for each product line was completed with all duties carried out.- Provided excellent customer service directly to customers helping refine inter-personal relationship skills.

Greater Salt Lake City Area

- Responded to Helpdesk support tickets via email and phone enhancing communication skills.- Installed, configured, and provided support for Windows XP, Windows Vista, Windows 7 as well as Microsoft Office products including 2003, 2007, and 2010.- Installed, configured, and provided support with basic PC software and hardware related issues.

California

* Used proprietary software and remote sensors to run diagnostics on HVAC systems to determine deviations from baseline operation and provide customers recommendations on improving unit efficiency.* Interfaced with customers one-on-one developing interpersonal relationship skills.

Bachelor Of Science, Information Technology

Focus in networking and security.

Aas, Information Technology

Education record