Devin Robbins Email & Phone Number

Chicago, Illinois, US

Oversee data architecture, data analytics, and business systems to support strategic and operational decision-making.

Created a SaaS to serve the title abstractor industry, utilizing cloud-based technology to store information and documents securely. Title Forge has file organization, vendor management, title summary production, invoice tracking and reconciliation, as well as reporting capabilities to keep an eye on all business functions.

Alexandria, Virginia, US

• Reporting to the COO of Shared Services, manage and lead the technology and infrastructure channel (consisting of end-user support, data analytics, software integration, and cybersecurity). Servicing 350 employees, 4.
• Business Intelligence - Designed and implemented a company-wide system to provide finance and performance insights across 15 software platforms. Infrastructure utilized Tableau, AWS, NodeJS, MSSQL, Python, AWS EC2, AWS.
• Data Architecture and Governance - Created database schema for data warehouse and established governance process for data standardization and ETL ingestion.
• Technology Framework - Established IT infrastructure to support key business strategies and evolving processes. Environment consisted of Microsoft 365, Active Directory, Azure, Entra ID, SSO, MFA, and Intune.
• Oversight - Fostered high-performing technology teams through effective recruitment, training, and performance management strategies. Tracked productivity and processed support needs through JIRA Service Desk. Utilized.
• Project Management and Cloud Computing - Led large-scale technology migrations with minimal disruption while maximizing system stability and performance improvements. Created cloud resources in Azure and AWS to scale.

Alexandria, Virginia, US

• Reported to the SVP of Business Infrastructure, lead the technology helpdesk, managed the company reporting initiatives and globally administered the company’s Google environment.
• Ticket Management - Migrated IT Helpdesk to a more advanced system enabling insights and improving ticket response time from 4 hours down to 1 hour.
• Data Analytics - Pioneered the data analytics division and converted a proprietary business intelligence platform built in Ruby on Rails to Tableau for stability and increased functionality.
• Microsoft 365 Migration - Converted the company infrastructure from Google Workspace to Microsoft 365 and ported Google Drive document libraries into a SharePoint site structure.
• Business Continuity - Implemented 365 environment backups to enable easy document recovery and business continuity.

• Reported to the regional SVP, acquired a regional title search company of 30 employees and grew it to cover two states with over 100 employees through leadership, training, process enhancement, and technology.
• Operations Leadership - Developed and launched a real estate title searching operation across Georgia and South Carolina.
• Process Refinement - Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
• Staffing - Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
• Revenue Growth - Grew operation from $3.4 million in annual revenue to $8.5 million in under 5 years.
• Acquisition Management - Acquired two different operations and managed the change process to onboard employees and customers.

Jacksonville, FL, US

• Reported to the regional VP, managed software deployments, reporting, workflow enhancements and technology migrations for an operation covering the Midwest, supporting over 300 employees and stakeholders.
• Reporting Development - Created reporting system for the Eastern half of the US to simplify data analytics across their title production. Utilized Crystal Reports initially, then migrated to using SSIS/SSAS/SSRS for.
• Project Management - Championed best practices for project management methodologies within the organization leading to improved project outcomes.
• Leadership - Established a culture of continuous improvement within the IT department by encouraging innovation, collaboration, and professional development.
• Process Documentation - Implemented standardized documentation practices across all IT projects to improve consistency, accuracy, and knowledge transfer.

Jacksonville, FL, US

Operational management of Indiana title production including budgeting, process improvement, cash flow management.

Responsibilities include management of 20 employees, including on-site and off-site telecommuters, monthly alocation of expenses, and frequent communication with customers. I have assisted with two statewide consolidations that involve mapping current workflows, identifying efficiency opportunities, and creating training materials. I have also worked.