Devin Murphy Email & Phone Number

San Francisco, California, US

San Francisco, CA, US

San Francisco, CA, US

* Senior Leader at Airbnb, leading global CX strategy and operations. * Own end-to-end strategy and service design for Airbnb's largest customer service tier.* Created Airbnb's first ever methodology to baseline, measure, & improve the "maturity" of all CX service tiers.

San Francisco, CA, US

* Single owner of multiple CX continuous improvement programs; leveraged Lean and Six Sigma methodologies.* Led a global service quality improvement program focused on increasing customer loyalty; resulted in a 22% YoY Net Promotor Score (NPS) increase & $30M+ annualized savings.

Beaverton, OR, US

Drove strategy for a diverse portfolio of technical solutions for Nike’s Chief Administrative Office (Priorities: internal consulting on solution delivery to meet customer requirements, quality assurance, data analysis, strategic communications, risk mitigation, compliance, & supplier management)Implemented data-driven strategy to quantify system health of.

Beaverton, OR, US

Led successful rollout of data management system for Nike’s Global Legal department; required careful design, development, and delivery of a solution that captured and met the business requirements all global users to ensure they could work smarter & more strategically on a global scaleBuilt smarter reporting/metrics structures to ensure adoption.

Annapolis, MD, US

Managed company products, created new tools, & improved existing services for customers and internal teams Oversaw the implementation of a new company website and custom customer/information management intranet (CRM) to better capture customer data to drive strategic planning and innovationDeveloped & implemented communications and company brand strategy

Annapolis, MD, US

Performed anti-bribery compliance research and due diligence on multinational companies to insure compliance with local and international anti-corruption lawsUtilized Spanish to communicate with International companies & organizations

Washington, District Of Columbia, US

Operations and Compliance Specialist; served as a liaison between the school system and DC Public Charter School Board, Inc. to ensure all compliance requirements were metBoard of Trustees relations, communications, and developmentResearched, drafted and composed system-wide policies/procedures (e.g. public relations policy)

Supervised/integrated daily management & development for a local non-profit organizationResponsibilities included Board relations/development, program development, community outreach, staff supervision, marketing, public relations, and financesIncreased revenues from the 2nd annual fundraiser mail campaign by 100%

Worked directly under Executive Director to assist with grant management/proposals, fundraising & community outreachResearched, developed, and updated an on-line Talbot County, MD resource manual for use ofemployees and participants of the CenterSupervised volunteers performing 400+ hours of service throughout the Center/community

Master Of Business Administration (Mba), Management And Operations

Bachelor Of Arts