Devinn Heard, Api, Aida Email & Phone Number

Miami Beach, Florida, United States

• Creating reports and dashboards using BI tools to monitor Cancer Center KPIs• Work with team leadership to define goals, metrics and guide decisions using business intelligence reporting methods.• Work with stakeholders to design, create, and operationalize SQL queries for creating universal data sources surface through Tableau Server

Gainesville, Florida

Gainesville, Florida Area

Gainesville, Florida Area

• Analyzed patient database to remove inaccuracies and discrepancies; utilized indicators of location, staff, and duration of care to predict quality of care, and response time between hospice locations. • In association with the National Hospice and Palliative Care Organization, optimized a process to increase cataloging of Family Evaluation of Hospice Care surveys and reduce error. • Coordinated with a team of peers to correct errors in company’s switch to a new system software; saved Haven in instances of overpayment on prescription medications. • Maintained & analyzed mock internal audits for of Haven staff across regional offices; worked with the Quality Assessment and Performance Improvement department to compile quarterly reports on findings and make suggestions for development to Risk & Compliance Management supervisor. • Aided finance department in completing claims for patients eligible for Medicare in order to properly calculate billings for the allotted time they were residing in the Care Center.

• Created and optimized electrical & mechanical components within CAD; maintained these documents to the specifications & building codes by the State of Florida. • Assisted in maintaining company's database of manufacturers.• Participated in conference calls with other contractors in regard to progress being made at construction sites.• Managed administrative functions including customer service, business correspondence, and financial record documentation.