Ensure company, employee, and client success

Drive continued successful delivery through rapid analytical processesEvaluate feedback mechanisms to ensure real-time information drives organizational agilityEnsure technical delivery matches business requirementsConduct full information security audits and instigate continual deliveryBridge communication disparities between organizational elements

Steer technical and business operations during initial project phasesTranslate broad business and project requirements to specific technical assignmentsLead business and technical teams to ensure priority convergenceAnalyze existing and potential processes, practices, and solutions to optimize costs and deliveryEvaluate projects through delivery process to ensure quality and market pertinence

Evaluate technical solution optionsInvestigate potential service providers for MVP-level solution developmentRecruit and interview skilled individuals for role-fulfillmentConsult with C-level executives and investors to flesh out requirements and opportunities

• Drove concise, clear, informative, and captivating Technical Support Documents for a suite of products • Developed, implemented and reviewed technical and business operational policies and procedures• Directed the creation of API documentation for use with 3rd-party software partners • Organized the various teams Involved in the SDLC to create release notes, while keeping all documentation up to date and creating a sustainable strategy for editing/sharing/accuracy • Promoted growth and improvement of the content, management, and administration of our Knowledge Base • Set the formats to deliver technical documentation that help quantify end user interaction and engagement with the content • Advised the Product Team & QA and other senior stakeholders to manage expectations around our release cycle • Became a resident expert on our products, processes, and people; and their capabilities• Helped promote a social and professional culture that encourages top performance and high morale• Optimized procedures to ensure all technical, legal, and regulatory documents are filed• Established and monitored company processes to confirm compliance with policies, laws, and regulations• Identified and addressed efficiency problems and opportunities for the company• Supported staff communication with the senior management team

• Process discovery, analysis and implementation• Technical Writing team management• Support interdepartmental process development• API Documentation Development• KnowledgeBase Management• JIRA and Confluence Administration

• API Documentation Development• Process and Procedure Development, Management, and Analysis• KnowledgeBase Management• JIRA and Confluence Administration

• Teaching evening technical writing courses• Developing course content• Grading student projects

Cloud technical materials specialist

Research and write technical documents to support Global Service projects and programs for both internal and external audiences.

• Copy Writing and Layout Design• Media production and editing• Provide technical training.

Provide technical assistance to the director, director of photography and camera operators during video shoots including ensuring data transfer and storage occurs properly and quickly.Adjusting lighting and set development before and during filming. Award winning work including music video for Canadian Winter - Get the Show on The Road.

Regular contract creative consulting and various technical roles.

Organizing non-fiction editors, and reviewers.Distributing tasks to non-fiction editors, and reviewers.Compiling short-lists for publication.Contacting submission writers short-listed for publication.Reviewing submissions and editing non-fiction submissions tagged for publication.

Developed club into regular meetings with 75+ members and multiple instructorsWrote grant applications securing almost $10,000 in funding and equipment over three years

Reviewing submissions and editing non-fiction submissions tagged for publication