• Daily Management of 200+ high value client accounts, maintaining over $15 million in revenue• Utilization of Tyler Proactive Management System to manage, build, and grow Enterprise Clientele. Increasing client portfolio 10% year over year• Created a new client account management system, leading to a 20% increase in client retention• Strategic planning with partners within client accounts to provide guidance on processes, analytics, systems management, and project management to recommend solutions and maintain satisfied clients• Created a training database containing custom templates, training guides, E-learnings, and more to improve employee efficiency, leading to a 15% increase in client case creation• Helped spearhead and rollout new initiative involving Jira ticketing system, creating partnerships with Jared, Key Jewelers, and Banter expanding our Geek Squad Services to over a thousand new location

• Managed, trained, and coached 12+ employees on the end-to-end sales and services processes, including proposal generation, contract negotiations, and pricing discussions• Conducted client surveys and implemented new Client Worksheets tailored to client’s needs, improving client retention by 15%• Worked with marketing, product, and customer success teams to improve performance, leading to the department being ranked #1 in the Territory five months in a row• Built and developed long-term relationships with key vendors and decision makers, expanding business by 10%• Created an Inbound and Outbound call template to improve call queues, leading to a 40% increase in the NPS Score

• Developed a new customer worksheet helping to increase employee sales efficiency by 20%• Developed and coordinated employee training programs, growing business by 10%• Utilized advanced negotiations and presentation skills to connect with clients leading to achieving over 1 million in revenue four years in a row• Coached and developed members of multiple teams to improve cross-selling, upselling, and reviewing of client accounts and sales• Reviewed successes and failures of previous and current client accounts to improve client retention by 20%