Devin Richardson Email & Phone Number

Managed customer relationships throughout the sales lifecycle, from prospecting to closing and beyondSecured new clients and expanded relationships with existing clients by developing and executing strategic sales plans.Closed complex deals by demonstrating a deep understanding of client needs and Oracle and PeopleSoft solutions

Utilized and maintained cleaning equipment to provide a sanitary environment inside the aircraft before departure.Troubleshooted technical issues with the equipment during shift.Demonstrated exceptional customer service skills, collaborating with airlines and ground service providers to ensure timely delivery of cleaning service and supplies.

Atlanta Metropolitan Area

Developed and executed a comprehensive digital recruitment strategy by building and designing a visually engaging WordPress website to attract and showcase youth soccer talent in Brazil. Installed and recorded website traffic with Google Analytics and transformed into meaningful insights.Successfully recruited and placed 4 talented international students and soccer athletes from Brazil into universities and prestigious youth soccer clubs, facilitating their educational and athletic pursuits. Implemented targeted outreach strategies on social media, conducted thorough evaluations, and provided comprehensive guidance, resulting in student-athlete scholarships and strengthened partnerships with universities and soccer clubs.

Miami, Florida

Spearheaded the development and design of a user-friendly website using WordPress.Led end-to-end recruitment efforts to attract highly qualified ESL teachers for prestigious schools in Shanghai, China on a contractual basis. Implemented innovative sourcing strategies, conducted candidate assessments, explained the China Work Visa and successfully placed 5 teachers.Leveraged Hubspot CRM to effectively manage client communication, streamlined data storage, and created interactive dashboards, resulting in client satisfaction, improved sales tracking, and enhanced decision-making capabilities.Conducted comprehensive market research and sourcing initiatives to identify potential educational facilities for M&A transactions on behalf of the Noah Education Group which is the Chinese school's ownership group I was contracted with. Presented strategic opportunities to stakeholders, resulting in one successful acquisition of an educational facility in Canada.

Atlanta, Georgia, United States

Proficient in utilizing CoStar software suite, including CoStar for Lease, CoStar for Analytics, and CoStar Tenant, to optimize commercial real estate operations. Leveraged CoStar for Lease to manage property listings, track lease comparable, and enhance marketing efforts. Utilized CoStar for Analytics to conduct in-depth market analysis, assess investment opportunities, and make data-driven decisions. Utilized CoStar Tenant to identify and connect with potential tenants, leveraging comprehensive tenant profiles and market insights to drive successful leasing outcomes. Utilized customer service and communication skills to inform incoming and current tenants about community standards, updates to amenities, and pricing options, resulting in a 98% occupancy rate and an increase in lease renewals by 17%.Leveraged ServiceNow as a central platform for managing leasing operations, streamlining workflows, and enhancing communication across teams. Utilized ServiceNow's ticketing system to efficiently track and resolve tenant inquiries, maintenance requests, and lease-related tasks, resulting in improved response times, increased tenant satisfaction, and enhanced operational efficiency.Provided ad-hoc data by gathering feedback from prospective tenants during property tours.Routinely built reports and Power BI dashboards to provide analytical support such as market analysis, potential tenant feedback, and pricing comparable from other apartment communities.As a proactive project manager, efficiently managed the lease renewal process and exceeded deadlines by effectively prioritizing short, medium, and long-term tasks. I ensured timely communication, paperwork completion, and deadline adherence, resulting in a consistently high lease renewal rate and property success. Gained valuable work experience in the analytical field through executing various tasks in the property management industry for over 2 years allowing me to develop relevant analytical skills & expertise.

Vinings, Ga

Streamlined leasing operations by leveraging PeopleSoft, effectively managing tenant information, lease agreements, and financial transactions. Demonstrated strong proficiency in PeopleSoft, contributing to improved efficiency and accuracy in lease management.Collaborated closely with Apartments.com's marketing department, utilizing their data visualization dashboard to gain valuable insights into potential renter profiles, demographics, and preferences. Leveraged this data to refine marketing strategies, tailor property listings, and enhance targeting efforts, resulting in increased lead generation and higher conversion rates.

Washington Dc-Baltimore Area

Delivered exceptional customer service to ensure a positive travel experience for passengers. Provided personalized attention, addressed inquiries, and accommodated special requests to create a welcoming and comfortable onboard environment.Demonstrated a strong commitment to passenger safety by diligently adhering to and effectively communicating safety protocols and emergency procedures. Conducted pre-flight safety demonstrations, monitored cabin conditions, and promptly responded to any incidents or emergencies. Collaborated with the cabin crew to ensure a calm and secure environment for all passengers throughout the flight.

Orlando, Florida, United States

I learned the Disney method of customer service through several training programs. The most impactful courses were the “Above and Beyond” and “The Moments that Matter.” These courses have taught me that business thrives on relationships from repeat customers and first impressions.Gained Disney-level customer service skills through immersive training and practical application during the Walt Disney World Internship programCollaborated with cross-functional teams to ensure alignment with brand guidelines and achieve campaign objectives.

Assisted in event management and online marketing of the Macon "Discover It" Campaign.Created and input client information into the database.Performed various project tasks and assignments for Bright Ideas Group and their business associates.

Created and edited the radio commercial "The Wild Wild Finance" which attracted a record number of attendants for Ellis Liddell Enterprise's Financial Seminar in September 2007.Observed Client meetings with Advisors and acquired knowledge of the financial services business.Documented customer contact and account information utilizing Microsoft Office.