Devin Schultis Email & Phone Number

Fort Wayne, In, Us

Kosciusko And Grant County

As an Area Manager at Northwest bank, I hold a pivotal role in overseeing operations, sales, and team management across a network of multiple branches. Responsible for a staff of professionals, my focus is on optimizing operational efficiency, increasing revenue, and ensuring an exceptional customer service experience.Key Responsibilities:* Strategic Planning & Execution: Spearhead the development and implementation of business growth strategies that align with the company’s objectives.* Team Leadership: Direct and manage a multi-disciplinary team, focusing on performance management, training, and career development.* Financial Management: Oversee the budget and P&L statements for the branches under my jurisdiction, ensuring optimal resource allocation and financial health.* Customer Relations: Implement customer service protocols that adhere to the highest standards, aiming to achieve exceptional customer satisfaction rates.* Compliance & Governance: Maintain strict adherence to federal and state regulations, as well as internal policies, to minimize risk and ensure compliance.

Fort Wayne, Indiana, United States

• Promoted to Senior Branch Manager for exceeding sales goals for two consecutive years.• Demonstrated leadership skills by playing a crucial role in the market's strategic decision-making process.• Mentored other branch managers in the assigned market to improve their sales performance and operational efficiency.• Maintained a customer-centric approach and fostered a positive work culture that led to increased employee engagement and retention.• Implemented innovative sales strategies and streamlined operational processes resulting in increased profitability and improved customer satisfaction ratings.•Oversee all operations of a busy bank branch, with a larger deposit and customer base ensuring the highest levels of customer satisfaction and employee engagement•Mentor and coach branch staff to achieve their individual and team goals, while fostering a positive and collaborative work environment•Foster strong relationships with key business partners, community leaders, and customers, leveraging these connections to drive business growth and enhance the bank's reputation in the local market•Develop and implement strategies to drive sales growth, increase market share, and improve operational efficiency•Maintain compliance with all regulatory requirements and ensure that the branch is operating in accordance with the bank's policies and procedures.

Fort Wayne, Indiana, United States

•Oversee all operations of a busy bank branch, with a larger deposit and customer base ensuring the highest levels of customer satisfaction and employee engagement•Mentor and coach branch staff to achieve their individual and team goals, while fostering a positive and collaborative work environment•Foster strong relationships with key business partners, community leaders, and customers, leveraging these connections to drive business growth and enhance the bank's reputation in the local market•Develop and implement strategies to drive sales growth, increase market share, and improve operational efficiency•Maintain compliance with all regulatory requirements and ensure that the branch is operating in accordance with the bank's policies and procedures.•Mentored and coached other branch managers in the district, resulting in improved performance and increased sales revenue.

Huntington, Indiana, United States

As the Branch Manager at Flagstar Bank in Huntington, Indiana, I was responsible for leading a team of bankers and tellers to achieve our collective goals.I believe in being a servant leader, which means putting the needs of my team and customers first. By coaching and developing my team to understand the positive impact their daily activities can have on our customer base, as well as how it contributes to the success of the organization as a whole, I was able to create a culture of excellence within the branch.One of my key strengths as a leader was my ability to tailor solutions to reach our customers' life milestones. By taking the time to understand their unique needs and goals, I was able to provide them with personalized solutions that helped them achieve their financial objectives.In this role, I consistently exceeded branch goals by deepening current relationships and obtaining new ones. I achieved this by building trust with our customers and community through exceptional service and support.Overall, my experience as a Branch Manager has taught me the importance of being a servant leader, developing and coaching my team to achieve success, and tailoring solutions to meet the unique needs of our customers.

Fort Wayne, Indiana

• Developed and maintained strong relationships with high net-worth clients, helping them achieve their long-term financial goals through retirement planning, consumer lending, and new deposit acquisition.• Coached and trained branch staff to identify investment and insurance opportunities, resulting in deeper customer relationships and increased sales.• Consistently exceeded assigned goals for both consumer lending and investment/insurance sales through effective relationship building and client management.• Made a positive impact on the lives of numerous clients by providing tailored financial solutions that met their unique needs and goals.• Fostered a culture of exceptional customer service, collaborating closely with colleagues to ensure an outstanding client experience and drive business success.

Fort Wayne, Indiana

• Leveraged exceptional customer service skills to develop long-lasting relationships with clients and understand their financial needs.• Cultivated Centers of Influence (COI) relationships to expand the customer base and drive business growth.• Established and maintained community partnerships to increase brand awareness and support local events.• Exceeded sales goals by providing comprehensive financial advice and selling deposit, lending, and investment products.• Collaborated with cross-functional teams to develop and execute strategic initiatives, resulting in increased revenue and market share.• Successfully retained and grew customer base and deposits during a bank merger.• Developed and executed customer retention strategies that resulted in a high retention rate.• Built strong relationships with customers and provided exceptional customer service to ensure their satisfaction during the merger process.• Collaborated with the merger team to ensure a smooth transition for customers and staff.

Fort Wayne, Indiana, United States

• Leveraged exceptional customer service skills to develop long-lasting relationships with clients and understand their financial needs.• Cultivated Centers of Influence (COI) relationships to expand the customer base and drive business growth.• Established and maintained community partnerships to increase brand awareness and support local events.• Exceeded sales goals by providing comprehensive financial advice and selling deposit, lending, and investment products.• Collaborated with cross-functional teams to develop and execute strategic initiatives, resulting in increased revenue and market share.

6324 Covington Rd, Fort Wayne, In 46804

Led a team of five tellers in providing exceptional customer service and meeting business objectives.Collaborated with Service Manager to develop and implement a sales training plan resulting in increased revenue.Managed a cash drawer of $35,000 and ensured accurate and efficient cash handling procedures.Oversaw the ordering and inventory of cash to maintain adequate levels for daily operations.Conducted monthly performance evaluations for teller team members to identify areas for improvement and provide constructive feedback, resulting in increased productivity and overall team morale.Collaborated with branch management team to develop and implement new procedures for teller operations, resulting in improved efficiency and accuracy.Participated in community outreach programs and events to promote bank services and increase customer engagement, resulting in a 15% increase in new account openings.

6324 Covington Rd, Fort Wayne, In 46804

Perform a variety of financial transactions accurately and efficiently, including deposits, withdrawals, and loan paymentsProvide exceptional customer service by answering inquiries and resolving issues in a timely and professional mannerPromote and cross-sell bank products and services to customers, such as credit cards and savings accountsBalance cash drawer and maintain accurate records of transactionsAdhere to all bank policies and procedures, including security and confidentiality guidelinesCollaborate with team members to ensure smooth operations and achievement of branch goalsContinuously develop knowledge and skills related to banking regulations, products, and services.

Fort Wayne, Indiana Area

• Led and inspired a high-performing sales team of ten associates to consistently exceed both sales and customer service goals, resulting in increased revenue and customer satisfaction.• Successfully managed both inside and outside sales, including consumer and business sales, while ensuring effective scheduling and inventory management.• Spearheaded the implementation of a CRM software to enhance customer relationship development and management, resulting in improved customer retention and repeat business.• Designed and implemented a new compensation plan that aligned with the company's revenue goals and incentivized sales growth, resulting in a significant increase in revenue.• Developed and implemented a comprehensive sales training process, including a road map for the process, identifying customer needs, and overcoming objections. This process was adopted and resulted in improved sales performance and customer satisfaction.• Achieved a remarkable 18% year-over-year revenue growth by fostering a culture of innovation, collaboration, and continuous improvement within the sales team.

Master Of Business Administration - Mba

•Completed Master of Business Administration (MBA) degree with a focus on finance and financial analysis. •Acquired in-depth knowledge.

Bachelor Of Science - Bs, Business Administration And Management, General

• Cultivated a strong passion for improving processes and systems through my experience in various roles. • Developed my leadership skills.

Associate Of Science (As), Business Administration And Management, Gen

Activities and Societies: Dormer School of BusinessIndiana University Purdue University Fort Wayne gave me a excellent business foundation.

Core 40 With Academic Honors, General Studies

Activities and Societies: Swim Team, Political OrganizationsMy time at Columbia City High School, was a great building block for my skills.