• Supervise 17 professional level staff ensuring professional development opportunities and performance planning measurements and monitoring.• A management team member at the largest employment center with one-stop services in the Department of Workforce Services.• Serve a broad scope and a diverse set of customers to include a significant presence of the single and/or homeless, and refugee populations. • Coordinate office operations to provide an integrated system of innovative, accessible, and efficient services that increase family self-sufficiency • Ensuring quality administration of case management services within multiple public programs and employment services.• Responsible for the leadership, development, and performance of 17 on-site staff.• Manage the needs of the facility in the interest of customer service, community resources, and a healthy environment.• Coordinate with management team to ensure successful delivery of program services in the arena of workforce development and intensive case management. • Contribute to critical projects and initiatives within the department. Examples of current and past identified projects include but are not limited to the following: TANF policy rewrite committee, development of pilot public program, implementing one-stop outreach center in Rich County, utilization of assessment testing, TOS (Throughput Operating Strategies) efficiencies, and successful administration of the Department's 4 Cornerstones: Operational Excellence, Exceptional Customer Service, Employee Success, and Community Connection.• Facilitated employee association for an office of 100 staff members, which included fund raising for monthly activities to foster unity and employee success.

*Administers and supports the employment counseling programs for the Department of Workforce services in the Brigham City & Logan Office. *Supports and aligns with the operations development of policies and procedures. Performs as an integrated team approach focusing on workforce preparation, connection, training and direct services. *Provides local area responsibility in developing policy and curriculum, and training and skills assessment. *Collaborates with management to develop program and policy to align with operations in workforce preparation, connection, training and direct services. *Designs and prepares staff training/instructional materials, skills reviews, monitoring tools and evaluation. *Coordinates and works with the statewide functional teams to prepare implementation package for operations. *Communicates and advises with management in area of program responsibility and identifies implementation issues in regard to compliance with federal and/or state laws, regulations, and/or agency rules, standards and guidelines. *Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness, and makes recommendations for improvement. *Acts as a facilitator in problem solving situations and provides information and technical support to staff. *Analyzes, summarizes and reviews data; reports findings, and interprets results and makes recommendations. *Understands demand driven concepts and effectively communicates to staff their role in contributing to the success of workforce development.

*Collected and reviewed client information to determine client's/applicant's eligibility and options.*Provided career counseling and employment search strategies to assist job seekers; provides labor market information and referral to job openings.*Maintained accurate records and logs.*Interpreted, clarified, explained and applied agency policy and procedures, business practices, federal or state laws and regulations, etc.*Coordinated and referred services of community resources, placement providers, collateral agencies, the court, and/or other community partners with families, clients, or patients receiving services.*Performed research activities by utilizing computer software to obtain and manipulate data.*Ensured compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines, etc.*Conducted interviews to gather or clarify information.*Provided clients with information concerning rights, options, benefits, services, goals and expectations.*Acted as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.*Coordinated program activities, services, and/or program implementation with private providers, other governmental entities, program users, etc.*Reviewed and inspected work for quality, accuracy, and completeness. *Analyzed, summarized and reviewed data; reported findings, interpreted results and made recommendations.*Gathered documentation to support negotiated resolution of non-compliance issues.*Received, researched and responded to incoming questions or complaints; provides information, explains policy and procedures, and facilitated resolutions.*Prepared and process documents, reviewed for accuracy and completeness;*Updated information and evaluate against policy; compare elements for consistency or logical relationships, etc.