Devin Kelly Email & Phone Number

Canada

Responsibilities - Manage multiple complex projects while leading cross-functional teams- Facilitate and resource key stakeholders to mitigate road blocks in delivering outcomes- Identify customer patterns and trends to build company roadmap and drive sales of each project- Provide fast, accurate, and personalized communication through multiple avenues like email, in person and social media.- Contribute to ongoing learning and success of the team by driving meaningful… Show more Responsibilities - Manage multiple complex projects while leading cross-functional teams- Facilitate and resource key stakeholders to mitigate road blocks in delivering outcomes- Identify customer patterns and trends to build company roadmap and drive sales of each project- Provide fast, accurate, and personalized communication through multiple avenues like email, in person and social media.- Contribute to ongoing learning and success of the team by driving meaningful improvements.- Advise on all high-level project prioritization across all departments.Key Accomplishments- Built company into multimillion dollar business averaging 50k-80k customers a year- 100% quota attainment on multiple projects within 1-2 months of launch - Execute comprehensive marketing campaigns across project lifecycle generating a 15x ROI average and a spend increase of 20% YoY for vendors/clients- Built strong relationships with customers by exceeding expectations resulting in 85% higher retention and customer advocacy - Implemented a more customer intuitive ticketing platform, providing more selling channels increasing revenue by 10% and giving customers a direct line for any issues resulting in 75% faster problem resolutions Show less

Guelph, Ontario, Canada

Responsibilities - Managed a team of 2 – 7 other couriers - Delivered all excess packages daily from Guelph Purolator ranging from 200 – 1000 pieces- Communicated with Purolator’s Operations manager to achieve daily goals most efficiently Key Accomplishments- Went over a above our daily required allotment on a monthly basis to help Purolator achieve their KPI’s - Improved communications strategy - Implemented an employee scheduling system - Putting the… Show more Responsibilities - Managed a team of 2 – 7 other couriers - Delivered all excess packages daily from Guelph Purolator ranging from 200 – 1000 pieces- Communicated with Purolator’s Operations manager to achieve daily goals most efficiently Key Accomplishments- Went over a above our daily required allotment on a monthly basis to help Purolator achieve their KPI’s - Improved communications strategy - Implemented an employee scheduling system - Putting the customer first I consistently had the highest delivery rate between all agents used by Purolator Guelph Show less