Devin Smith Email & Phone Number

• Spearheaded end-to-end SaaS deployments, including requirements gathering, innovative configuration, data automation, and comprehensive training to maximize product adoption and ease of use, resulting in over 400% user.
• Ensured client data integrity through regular audits, log reviews, automation enhancements, and error resolution to increase accuracy.
• Developed internal/client-facing documentation and process improvements, reducing average implementation timelines by 10 weeks.
• Collaborated cross-functionally to provide expert advisory support, troubleshoot issues, and drive continuous improvement, enhancing client satisfaction and retention.
• Partnered with Global Product team on enhancements, UI design, regression testing, and training colleagues on new product updates.
• Mentored and trained new hires and junior team members on SaaS implementation processes, best practices, and product knowledge to upskill the team.

• Analyzed performance data to identify opportunities for business to improve.
• Trained client teams to use data in making day-to-day operational decisions, resulting in 10% productivity gains within 6 months. Responsible for developing custom metrics to measure productivity over time.
• Designed measurement system for operations teams of up to 200 FTE at a time, using the Enlighten tool, during 6-month onsite and remote implementation projects.
• Developed Process Maps to understand client’s procedures and identify skills gaps, duplication, bottlenecks, and other inefficiencies.

Rochester, New York Area

• Provided guidance and leadership to a team of 10-15 soldiers, overseeing supply chain activities including inventory management, order fulfillment, and logistics coordination.
• Collaborated closely with platoon sergeant to conduct detailed mission planning, ensuring squad had all necessary assets, supplies, and equipment to accomplish objectives.
• Completed a rigorous Basic Leadership Course, receiving top marks, and rapidly achieved the rank of Sergeant within 4 years through exemplary performance

Buffalo/Niagara, New York Area

• Secured a new janitorial services contract totaling over $100,000 through competitive bidding and negotiation processes.
• Investigated and resolved Purchase Ordering issues with suppliers using SAP, improving on-time delivery rates.
• Developed a standardized system to order materials faster and maintain accurate inventory levels across the plant network.

Rochester, New York Area

• Monitored inventory and placed orders to ensure adequate supplies.
• Managed and trained 6 new employees in vehicle maintenance, inventory control, and sales.

Bachelor'S Degree, International Business, Graduate

Activities and Societies: Ultimate Frisbee Club

Associate'S Degree, Civil Engineering