Devin Sylvester, Mba Email & Phone Number

Orlando, Florida Area

Implementation Consultant for global plastic and chemical distribution company.- IT Service Management: Leading integration of multiple third-party technical support tools. Creating dataflows, utilizing APIs, between systems to enable worldwide 24-7 support. Integration project is touching JIRA, TopDesk, Microsoft Graph, Intune, Dell, Microsoft Teams.

- Technical lead for multiple implementation projects. Ensured client’s business requirements were captured and translated into technical solution outline.- Responsible for identifying gaps in product offering and create complex technical solutions that addressed the client’s needs.- Created solution architecture diagrams that outlined process flows and.

Senior Microsoft.Net developer, worked on prescription management system for a multi-state pharmacy. Created workflows to allow for prescription refills to be completed through text messages. Project aimed to reducing call center utilization by 30%.

Greater Boston Area

- Responsible all implementations and success for 40+ customers. Handled all new implementations, all customer communications and ensuring proper data ingestion for usage of the production. Managed a 25% increase in customer base. - Managed data ingestion process, ensuring ongoing success of customers.- Re-architected and built new workflow of all customer.

Boston, MA

- Responsible for driving the ongoing success of over 20 customers, spanning multiple industries. Managed customer onboarding, ensuring adoption and usage of product, customer training and support. - Led all implementations for the SharePoint integrated app, which allowed customers to stream Ramp’s video product through SharePoint.

Boston, MA

- Managed the post-sale technical relationship for 40+ Media and Enterprise customers. Responsible for successful integration for all media ingestions from the clients.- Created enterprise customer on-boarding process.

Senior Business Associate at Wellington Management, a private investment management company.- Senior business analyst on global execution services team, proving post trade reporting services organization.- Managed product backlog on exposure and regulatory reporting trade counterparties application.- Led SharePoint migration project throughout multiple.

Boston, MA

• Led development of new fixed income analytic dataset and process. New dataset was propagated to both trading and accounting systems; ensuring account level statistics were the same in the front and back office. Process.
• Created modeling application for emerging market portfolios that increased the effectiveness to which the portfolio managers could model macroeconomic risk, while inputting different assumptions and scenarios. (Haver.
• Standardized client reports, streamlined process, aligning statistics and calculations with front office. (Geneva, C#, SQL)
• Completed internal fixed income analyst training program.

Waltham, MA

• Increased effectiveness of the user's order processing on company's website, decreasing the amount of abandoned transactions. (C#, SQL, CSS)
• Standardized product to facilitate company's ability to partner with different content providers to increase market penetration. (C#, SQL, CSS)

• Facilitated customer initiatives through project definition and refinement. Initiatives allowed client to process more transactions online and decrease paperwork and manual errors. (C#, SQL)
• Led effort in implementing secure transactions for company's product. (C#, SQL)

• Increased user adoption of internal wire transfer system by incorporating new transactions and simplifying inputs. (C#, SQL)
• Created new application to manage firm’s risk by providing a sole repository for accounting exceptions. (VB, SQL)
• Led redesign of corporation’s technical architecture, employing the latest technology to increase efficiencies. (C#, VB)

responsible for support, installation and software deployment for company.

managed software deployment software; desktop support engineer for trading floor and operations departments.

Mba, Finance

Bs, Management Information Systems

Computer Systems Engineering