Devin Turner Robison Email & Phone Number

Tampa, Florida, Us

Tampa, Florida, Us

Tampa, Florida, Us

Louisville, Kentucky, Us

• Member of Medicare Part D Strategy team which has grown the Prescription Drug Plan into the company’s second most profitable product, by adding over 2.6 million members since 2011• Work directly with Walmart to position innovative co-branded Medicare Part D Prescription Drug Plan product through an omnichannel media campaign with a $12M annual budget • Lead cross functional team of associates in the development and implementation of annual retention focused Medicare Advantage communications and pilots resulting in a voluntary term rate of 6%- well below the industry standard of 15%• Manage and coordinate strategic activities, and day-to-day operations for Prescription Drug Plan product, including sales distribution planning, consumer research needs, and compliance with CMS guidelines• Monitor monthly Net Promoter Scores and develop recommendations for consumer experience improvement initiatives that align with business objectives• Leads the strategic planning, drafting, and review of responses sent to CMS regarding Medicare Part D guidance, regulations, and audits• Member of Medicare Web Operations Steering Committee responsible for review and approval of content for the Senior Products website • Own and Facilitate the PDP Operations Committee that keeps upper leadership updated and aligned on aforementioned initiatives

Louisville, Kentucky, Us

• Managed and facilitated the annual product design process for 104 prescription drug plan bids including planning and strategy development, benefit design, and plan benefit package filing• Served as a subject matter expert for Prescription Drug Plan products, answering design specific questions, producing training materials, and resolving issues as required• Managed relationships and communications with internal and external groups i.e., Actuarial, Product Compliance, Product Implementation, CMS, etc.• Coordinated with areas across the enterprise to ensure that proposed plan designs were operationally feasible and were implemented correctly to support the benefit intent• Participated in the development and review of prospect and member materials, and provided product-specific feedback• Led team of four Senior Product Development associates

Louisville, Kentucky, Us

• Led the annual product design process for 32 Medicare Advantage plans including planning and strategy development, benefit design and plan benefit filings which provides coverage to over 80,000 members• Served as a subject matter expert for assigned products, answering design questions and resolving issues from various markets and other key contacts• Managed review and audit process to ensure the accuracy of benefit data stored in internal databases and filed with CMS • Created and conducted market specific product training• Analyzed competitive landscape of individual markets and presented findings to divisional leadership• Managed team of two Project Analysts

Louisville, Kentucky, Us

• Supported Product Manager in designing, documenting, and implementing benefit packages which met corporate objectives and the demands of the competitive environment• Conducted competitive analysis to understand and communicate Humana’s product performance and positioning• Provided day to day consultative support to divisional and regional Project Analysts and respective Product Managers by sharing feedback regarding prescription drug benefits• Regularly reviewed corporate marketing materials for transparency and accuracy • Participated in Process Improvement and Training work groups which served to align Product Design processes and document standard operating procedures

Louisville, Kentucky, Us

• Reconciled Humana’s Group Medicare accounts for Retirees• Allocated payments made by Group business to their respective accounts• Compiled and submitted premium discrepancy reports for employer groups to review• Worked directly with large corporations to resolve member’s billing issues• Collaborated with different entities across the enterprise to install new groups and maintain existing business