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-Lead training and development of sales representatives. -Coordinate scheduling for representatives to meet with customers. -Quality check to make sure roofs are installed to company standards.-Ensure customers are happy with the end product. -Produce daily productivity reports for sales and production.-Point of contact for customers to answer questions and resolve concerns.-Motivate and inspire teams to constantly improve performance.

-Met with prospective customers using established sales methodology to educate, consult, inform, and sell the roofing system that will fit their needs.-Developed rapport with the customer to facilitate a close.-Utilized product samples and technology to present customers with information.-Self-manage sales calendar for scheduled appointments.

-Opened first community focused in mall retail location for Stance and managed multiple locations. -Recruited, hired, trained and lead teams to create guest experiences that generated brand fans for life. -Worked with HQ team, brand partners, influencers and local events to create marketing events and activations that drive traffic and brand awareness.-Participated in annual manager meetings training leaders and developing operating principles for Stance Retail.-Exceeded sales plans for 2017 and 2018, leading to strong retail expansion the following year following the model established at our location.

Sales - Service - Delivery Specialist Team-Manage complex and long term consumer orders while maintaining a positive balance betweencompany interests and consumer needs.-Effectively manage a high volume of inbound and outbound customer communications.-Defused volatile customer situations calmly and courteously.

Lead employees to create and maintain the Quiksilver Experience for customer and employee. The Store Manager is required to exercise discretion in managing the overall operation of the store. A majority of the time is spent developing and training the workforce, making staffing decisions, ensuring customer satisfaction, product quality and managing financial performance. The Store Manager is responsible for modeling and acting in accordance with Quiksilver guiding principles and beliefs. Essential Duties and Responsibilities:Set an example for the entire team.Develop the team to deliver legendary customer experience in the store.Drive implementation of company programs to meet operational and organizational objectives.Manage with integrity, honesty and knowledge that promote the Quiksilver culture, values and mission.Plan, identify, communicate and delegate responsibilities and practices to ensure smooth flow of operations.Review store environment and key indicators to identify problems, concerns, and opportunities to provide coaching to achieve operational goals.Create implementation plans to support execution of company initiatives to achieve both operational excellence and business results. Follow up consistently to ensure accountability to plans.Monitor and manage staffing levels. Ensure staff development and talent acquisition in order to maintain operational requirements.Utilize existing tools to identify, prioritize and filter communications to the team. Communicate clearly, concisely and accurately in order to ensure effective operations.Ensure adherence to applicable wage and hour laws. Show appropriate use of confidential and sensitive information.Use operational tools to plan for and achieve operational excellence. Tools include Weekly Reports, Monthly P&L reports, audits, cash management and inventory management.Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance.

To lead our employees to create and maintain the Quiksilver Experience for our customer and employees.To assist the management team in the development and motivation of the entire staff.The supervisor is required to assist in managing the overall operation on the sales floor, including leading and helping the sales staff to ensure customer satisfaction.As a member of the Management team, provide exceptional service to customers, build relationships with them and to assist in all areas of the store overall operationally. Essential Duties and Responsibilities:Set an example for the entire team.Display a customer comes first attitude by training and holding our employees accountable for delivering legendary customer service.Motivate and lead the store team to provide the best service to customers.Lead with integrity, honesty and knowledge which promotes the Quiksilver culture, values and mission.Provides employees with coaching, feedback, and developmental opportunities and building effective teams.Promotes effective leadership through example by setting standards that provide for a positive, safe and fun store environment.Assist the management team in opening, closing and various areas of operations.Adhere to all company policies. Knowledge, Skills, & Abilities:Must have ethical and moral compassThe ability to get along with customers and associates, must be motivated to lead othersAbility to manage multiple situations simultaneouslyPossess excellent communication (both oral and written), leadership and interpersonal skillsStrong problem solving and operational skillsAbility to manage and provide great service levels at all times

To lead our employees to create and maintain the Quiksilver Experience for our customer and employees.To assist the management team in the development and motivation of the entire staff.The supervisor is required to assist in managing the overall operation on the sales floor, including leading and helping the sales staff to ensure customer satisfaction.As a member of the Management team, provide exceptional service to customers, build relationships with them and to assist in all areas of the store overall operationally. Essential Duties and Responsibilities:Set an example for the entire team.Display a customer comes first attitude by training and holding our employees accountable for delivering legendary customer service.Motivate and lead the store team to provide the best service to customers.Lead with integrity, honesty and knowledge which promotes the Quiksilver culture, values and mission.Provides employees with coaching, feedback, and developmental opportunities and building effective teams.Promotes effective leadership through example by setting standards that provide for a positive, safe and fun store environment.Assist the management team in opening, closing and various areas of operations.Adhere to all company policies. Knowledge, Skills, & Abilities:Must have ethical and moral compassThe ability to get along with customers and associates, must be motivated to lead othersAbility to manage multiple situations simultaneouslyPossess excellent communication (both oral and written), leadership and interpersonal skillsStrong problem solving and operational skillsAbility to manage and provide great service levels at all times

As a member of the Sales and Service team, use product knowledge to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life. I do whatever necessary to satisfy their needs. Essential Duties and Responsibilities:Display a customer comes first attitude and deliver legendary customer service.Perform register and merchandising tasks, such as re-stock, re-merchandising, display, price markdowns, and transfers.Maintain store appearance and visual merchandise standards.Embrace the Quiksilver culture, values, beliefs and lifestyle.Be a team player and contribute to the store success. Knowledge, Skills, and Abilities:Demonstrate ability to develop relationships with customer and co-workers of diverse backgrounds and culturesThe ability to get along with customers and co-associatesAble to work well in a fast-paced, energetic environmentMaintain store standards, cash handling, and merchandise presentationExcellent verbal, social and interpersonal skillsBe a self-starter and use good judgment in all situations

Perform copying tasks, operate high volume document scanning equipment, operate high volume mail processing equipment. Ship and receive product and supplies, sort, distribute and handle incoming and outgoing mail, as well as apply necessary postage. Provide copier maintenance and repair of customer site equipment. Perform bindery, QC and final check, housekeeping.Job Duties And ResponsibilitiesRun copy machines and performs binding and finishing work.Operate high volume scanners.Operate image handling softwareOperate MS Office and Email systemsEnsure convenience copiers are working properly, checking for quality via daily inspections. Clear paper jams and inform technicians of specific problems.Maintain records for management reports and inventories of supplies needed.Distribute office supplies and mail to company personnel and designated drop-off points as required.Deliver completed jobs to pre-determined locations of the site.Maintain daily meter and service logs.Travel between customer's buildings.Answer customer questions regarding status or feasibility of job requests.Ensure upkeep of convenience copier areas by keeping neat and well stocked.Perform duties related to the shipping and/or receiving of materials.Use shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.