Devin Waterman Email & Phone Number

Concord, Ca, Us

• Act as first-line touch point for customers with simple structures and feature usage.• Respond to customer inquiries, responses must include appropriate product journey messaging.• Set proper expectations with clients and escalate appropriately with a sense of urgency, as needed.• Review client’s accounts for preproduction and product migration and confirm all tasks are completed.• Use of collaboration tools.• Customer-centric focused with sense of urgency.• High level of organization needed. Ability to self-organize, strategically plan, multitask when necessary, pay attention to details, and prioritize.• Collaborate, communicate effectively, and share appropriate information with customers, within thedepartment, and across OnSolve. This requires strong listening, verbal, written, and interpersonal skills, judgment, patience, courtesy, and positive demeanor.• Other duties as assigned.

San Francisco Bay Area

• Assisting clients step by step by phone and online support with technical issues associated with the building of their website; as well as site and account management.• Providing assistance with training new employees.• Advanced technical and billing support for general agents.• Apart of an elite enterprise team providing high end support to VIP users.• Management for multiple different products.• Assist with providing support on the use of our CRM platform• Escalating issues to our quality assurance team.• Tracking known issues and collecting data.• Working with a team to prepare and present a roadmap for the future of multiple products.

Menlo Park, Ca

•Assisting patients by phone and fax with placing orders for durable health care supplies. •General administrative duties. •Copy, fax as well as set appointments for patients to be seen by in house respiratory therapist. •Medical insurance verification, reading and understanding CPT codes. •Contacting patient’s to advise them of their benefits and co-pays. •Collecting money, credit card or checks to process for co-pay amounts due and processing aperwork for billing. •Running daily reports, keep a log of pertinent patient information as well as speak with various hospitals and facilities to request patient information

Greater Los Angeles Area

•Assisting clients with legal matters•Reassignment of attorneys •Answering heavy phones •Data entry, filing, faxing and copying•Interact with clients, appointment setter and process pertinent information.

Las Vegas, Nevada Area

•Assisting clients with legal matters •Answered heavy phones, filing, faxing, copying •Filled out pertinent paperwork •Processed mail, shipping and receiving

High School Diploma

Education record