Devin Werner Email & Phone Number

Cleveland, Oh, Us

Parma, Ohio, United States

Miamisburg, Ohio, United States

Property Preservation- Manage inbound and outbound calls, emails, and chats with knowledge and efficiency- Identify and address customer needs with a goal of complete satisfaction- Provide expert answers to questions about products, hardship assistance, documentation, processes and etc- Meet customer service department quality controls, generating returning and satisfied customers- Follow company communications guidelines and procedures under minimal supervisionDaily and Weekly Responsibilities:- Build expert and dynamic knowledge of company products and services- Research information using available resources to satisfy customer inquiries- Developed Skills with MSP (Black Knight/Director), - Research and source information from SafeView (SPI). - Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships- Respond quickly, professionally, and accurately to all customer inquiries regarding occupancy/maintenance of properties, requests for placing restrictions on loans, assisting customers per walkaway process of a property, and complaints.- Maintain daily notations and document issues and resolutions in an electronic database for internal teams and/or management to review- Completing reports; Covid Forbearance Report (Active/Inactive), Covid Inspection Fee Report, and the Quit/Hold Report. Monthly Responsibilities:- Inspections Ordered Delay Report; Holding the vendor accountable with inspections whether they were completed with a delay or cancelled and the reasoning for the delay or cancellation- Inspections Completed Report; Holding the vendor accountable on fees that were assessed to loans for inspections being potentially completed within a too close of a time frame to be charged multiple fees- Utility Audits; Confirming utility tasks are being worked property each month "checks and balances"

Miamisburg, Ohio, United States

Property Preservation- Manage inbound and outbound calls, emails, and chats with knowledge and efficiency- Identify and address customer needs with a goal of complete satisfaction- Provide expert answers to questions about products, hardship assistance, documentation, processes and etc- Meet customer service department quality controls, generating returning and satisfied customers- Follow company communications guidelines and procedures under minimal supervisionDaily and Weekly Responsibilities:- Build expert and dynamic knowledge of company products and services- Research information using available resources to satisfy customer inquiries- Developed Skills with MSP (Black Knight/Director), - Research and source information from SafeView (SPI). - Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships- Respond quickly, professionally, and accurately to all customer inquiries regarding occupancy/maintenance of properties, requests for placing restrictions on loans, assisting customers per walkaway process of a property, and complaints.- Maintain daily notations and document issues and resolutions in an electronic database for internal teams and/or management to review- Completing reports; Covid Forbearance Report (Active/Inactive), Covid Inspection Fee Report, and the Quit/Hold Report. Monthly Responsibilities:- Inspections Ordered Delay Report; Holding the vendor accountable with inspections whether they were completed with a delay or cancelled and the reasoning for the delay or cancellation- Inspections Completed Report; Holding the vendor accountable on fees that were assessed to loans for inspections being potentially completed within a too close of a time frame to be charged multiple fees- Utility Audits; Confirming utility tasks are being worked property each month "checks and balances"

Brecksville, Ohio, United States

- Manage inbound and outbound calls, emails, and chats with knowledge and efficiency- Identify and address customer needs with a goal of complete satisfaction- Provide expert answers to questions about products, hardship assistance, documentation, processes and etc- Meet customer service department quality controls, generating returning and satisfied customers- Follow company communications guidelines and procedures under minimal supervisionDaily and Weekly Responsibilities;- Build expert and dynamic knowledge of company products and services- Research information using available resources to satisfy customer inquiries- Developed Skills with CACS, MAINFRAME (ACLS, FDR, RMS), MSP (Black Knight/Director), and EDGE (Salesforce)- Research and source information from LEXISNEXIS, PACER, and CADET. - Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships- Respond quickly, professionally, and accurately to all customer inquiries regarding payoffs, documentation, hardship assistance, notification of death, voluntary repossessions, settlements, and complaints.- Maintain daily notations and document issues and resolutions in an electronic database for internal teams and/or management to review

Brecksville, Ohio, United States

- Manage inbound and outbound calls, emails, and chats with knowledge and efficiency- Identify and address customer needs with a goal of complete satisfaction- Developed extensive knowledge of consumer product types (ACLS, FDR, MSP) and applications/programs CACS, MAINFRAME (ACLS, FDR, RMS), MSP (Black Knight/Director), EDGE (Salesforce)- Provide expert answers to questions about products, hardship assistance, documentation, processes and etc- Meet customer service department quality controls, generating returning and satisfied customers- Follow company communications guidelines and procedures under minimal supervision

Lakewood, Oh, United States

• Engaging with customers to ensure a warm and inviting oasis for enjoyment and comfort. Interacting with employees to ensure integrity of the work we apply to every order. Leading, teaching, and training the employees for daily success, but also for their future successes.• Engaging with new associates to prepare for their tasks and responsibilities for their job. E-learning, hip to hip training, and filling out a POF forms, taking the intuition to correct and help out associates when needed are all tasks are all required as a certified trainer.• Certified in bakery (cash register), barista, catering, dining room, breakfast sandwich, sandwich, salad, panini, and prep• Preparing food for clients of all sizes of groups ensuring the most fresh food provided to clients• ServSafe Certification expiration June 2021• Follows food safety prosecutes and guidelines to ensure temperature safe foods for clients and customers• Maintenance calls, follow up calls, and client maintenance to ensure clients are satisfied, to create repeat business, and to create relationships with clients• Marketing skills (communicating to clients to create new relationships and business, selling myself and business to future/potential clients, keeping a tracker sheet on clients to see trends of clients, and etc)

Bachelor Of Business Administration - Bba, Business Administration And Management, General

License, Cosmetology/Cosmetologist, General, Passed/Licensed

• Demonstrate knowledge of haircutting for men, women, and children utilizing knowledge of the facial shapes, types, and texture of hair.