Agile Development and Product Management* Product managed the development and launch of multiple website features including:- Physical product order entry and fulfillment using a 3PL company- Sales tax calculation, recording and reporting- Product license provisioning and management- Subscription service management including pro-rated purchases and auto-renewal* Led cross-functional teams in the development and launch of features listed above with teams comprised of both onshore and offshore developers, QA and business stakeholders* Managed the entire product lifecycle from concept to launch, including requirements gathering, prioritization, and go-to-market strategies* Collaborated with stakeholders including engineering, marketing, and sales teams to ensure alignment and timely delivery of product features* Facilitated scrum product development methodologies, including sprint planning, daily standups and retrospectives, to ensure efficient and iterative delivery of high-quality products* Directed User Acceptance Testing (UAT) for our medical code lookup tool, coordinating with end-users and stakeholders to validate functionality, which enhanced overall user satisfaction

Some of the projects I worked on:* Moving our warehouse to a third-party fulfillment (3PL) company - migrating order submit, fulfillment and tracking to third party solution* Auto enrollment of online course purchases to our LMS system* Migration off Zuora for sales, renewals and license provisioning for our Annual and Monthly subscription products

Requirements Gathering and Development Support:* Gathered and documented website requirements for mid and large-size companies* Worked closely with technical architects, project manager and product owners to verify the accuracy and completeness of requirements* Owned requirement product backlogs and acted as a key driver in sprint planning activities* Used Atlassian tools (Confluence and JIRA) to manage requirements, product backlog and sprint board progress and process flow* Obtained working familiarity with various web content management systems (WCMS) including: - Adobe Experience Manager - Sitecore - WordpressClient Service:* Maintained strong working relationships with customers working both from onsite and offsite locations* Conducted requirements gathering interviews with customers and turned results into working requirements documentation* Assisted customers with user acceptance testing and drove to resolution any open or unclear requirement questions

Product Management: Focused on shaping, defining and implementing a product strategy for our team of software development professionals serving our customers from the low-cost airline industry. Provide thought leadership on the correct mix of services and solutions provided by our team and our position within the industry while ensuring an ongoing alignment with the global market demands. Provide oversight for the building and maintenance of our software products. Work to retain and recruit the right development talent to design, build and implement our software solutions.Program Management:Developed process for managing and reporting high-level status scorecard of our professional services program to our executive leadership team. Scorecard includes: project status reports, resource capacity plan and sales pipeline. Oversee production and reporting of monthly financial reports including profit and loss statement, consultant chargeability reports and customer 'billing due' reports. Set yearly goals for critical, team performance metrics.

Business Development* Prepared and presented free seminars to small business owners designed to teach them best practices for search engine optimization, social media marketing, mobile websites and content production* Generated new leads from those who attended our digital marketing seminars* Prepared and presented marketing/sales proposals to interested customersDigital Marketing & Website Production* Created SEO-optimized websites for small businesses using a proprietary content management system* Developed and implemented social media strategies for companies and monitored conversion rates* Launched e-mail marketing campaigns to help small business find new leads via the web* Monitored key website analytics, using Google Analytics, and reported monthly progress to our customers* Created a ‘special report’ describing ways to optimize a Facebook company fan page and offered it on our website in exchange for email opt-ins to our marketing newsletter

Project Management* Demonstrated strong communication skills by creating project schedules, monitoring milestones, resolving issues and communicating project status to appropriate stakeholders* Managed vendor teams (program management, development and test) in China and India on a project that migrated 20 international MSN homepages to a new publishing platform and refreshed the webpage UX/design* Wrote multiple feature specification documents working in collaboration with development, test, business development and editorial team members* Demonstrated strong cross-team collaboration working with Program Managers and Channel Managers from numerous international markets in defining mutually agreeable feature sets* Used Agile software methodologies to manage software projects – experience working with Scrum and acting as Scrum Master* Designed and documented process flows and data flows in the development of new applications to facilitate formal security reviewsInternational Software Development* Managed project engineering teams (made up of full-time and vendor employees) that developed and released redesigned versions on International MSN homepages* Designed features with globalization challenges in mind* Managed work of localization vendors. Reviewed localization results with local market representatives for accuracy and contextual correctness* Demonstrated ability to translate customer needs into business and product requirements. * Successfully gathered requirements from business groups in nine different countries and defined a prioritized list of features

Search Engine Optimization SME* Grew Traffic by greater than 30% each year through organic SEO* Developed and delivered a search engine optimization (SEO) strategy for MSN Money with the primary goal of increasing the quantity and quality of users/traffic to the website* Worked with an external vendor to identify and prioritize key areas for improvement specific to how MSN Money’s content was indexed and ranked by popular search engines like Google and Bing* Created SEO specific dashboards in Omniture web analytics and presented monthly progress to senior leadership team* Performed keyword research and used results to pinpoint website content that wasn’t performing well in search engine resultsThought Leadership* Prepared and presented training to educate product development team members (Program Managers, Developers, Testers, Editors and Content Publishers) on basic SEO principles* Played an active role as team's Privacy Champion and drove privacy issues to resolution by consulting with privacy subject-matter experts

Software Testing/Quality Assurance* Actively participated in reviewing and giving feedback on product specifications with the entire product engineering team* Wrote test plan specifications and documented complete set of detailed test cases to be executed during test pass* Executed test plans and test cases reporting bugs/issues in a timely manner with a focus on finding big issues early* Communicated progress and major issues to the product team and release leads through the product cycle* Worked with internal and external customers to troubleshoot and diagnose issuesProject Management* Managed website releases representing the test team. Monitored and communicated progress towards completion to the entire team* Budgeted for and scheduled test resources* Created complete set of manual and automated tests to be executed during the release

IT Risk Management Consultant* Performed IT risk management audits for large corporations like Safeco Insurance, Premera Blue Cross and Microsoft* Summarized issues found in management reports and presented them in written and verbal formatsCertifications* Passed the Certified Information Systems Auditor (CISA) exam in 1999