(Includes all Risk Assessment duties as well, see below)• Led proposal development, managing the end-to-end process including writing, editing, and reviewing content to ensure compliance with RFP requirements and UPMC Health’s standards• Coordinated project activities by developing and managing proposal schedules, tracking progress, and ensuring timely submission of proposals.• Collaborated with stakeholders, including subject matter experts and project managers, to gather information and accurately represent UPMC Health’s capabilities.• Ensured compliance by reviewing proposals to meet solicitation requirements, UPMC Health’s policies, and industry regulations.• Maintained quality assurance by editing and refining proposal content to eliminate errors and enhance clarity, ensuring high-quality submissions.• Developed proposal strategies that aligned with business goals, identifying and addressing risks and challenges throughout the proposal process.• Provided training and guidance to team members on proposal processes and best practices, improving overall proposal effectiveness.• Implemented process improvements by analyzing proposal performance to identify areas for enhancement, leading to increased efficiency and better outcomes.

• Oversee the project queue for enterprise risk assessments across multiple business lines, including Health Plan, WorkPartners, and eBenefits.• Complete risk assessments, coordinate with Subject Matter Experts (SMEs), and deliver assessments to clients and prospects.• Manage and review risk assessment content in the Qvidian Proposal Automation database, ensuring accuracy and timely updates.• Track and report on key metrics• Provide education and training on risk assessment best practices to the Proposal Development team.• Act as a liaison between the Proposal Development department and key internal teams (IT, Privacy, Legal, Compliance).• Communicate content and process updates to relevant stakeholders.• Interview SMEs to develop and refine risk assessment content• Cross-trained and took on projects as a Proposal Manager upon hire

• Led a team of IT professionals in the strategic planning, development, and execution of projects and programs, encompassing security, communications, budgeting, resource management, and customer satisfaction.• Spearheaded continuous process improvements by automating time tracking, agreements, and billing through ConnectWise Manage, resulting in a savings of 2 days per month in billing time and $10,000 in costs within 3 months.• Collaborated with the CEO to cultivate and strengthen relationships with new and existing clients and business partners.• Served as the primary liaison between telecommunications providers and the company, ensuring alignment with telecommunications infrastructure requirements, resource allocation, and budget compliance.• Coordinated with a team of technicians and engineers to identify and address issues with system designs or performance and developed effective responses to unfamiliar or unstable project scenarios.

• Lead strategic risk analysis of vendor relationships to ensure quality control, compliance, and data security for a major player in the healthcare industry.• Spearheaded the automation of vendor risk assessment emails from the initial vendor risk assessment for new vendors, to the BA assessments to the business owners, and any other vendor assessments.• Created, initiated, and managed business process improvements that improved efficiencies, streamlined processes, and ultimately increased revenues.• Collaborated with vendors’ management and internal team to identify risks within their systems and environment by using complex analytical tools and methods.• Identified HIPAA compliant risks and put policies in place to prevent future compliance issues between vendors and their subcontractors.

• Successfully led the configuration and implementation of a “Help Desk” for Paradynamix via SharePoint resulting in improved productivity, streamlined processes, and increased visibility into IT issues and resolutions.• Completed project tasks, followed up on open items, and tracked issues with internal projects primarily using Microsoft SharePoint site and tool development.• Updated and improved function of company and client websites making them more user-friendly, driving more traffic to sites, and increasing brand recognition through the website.• Used SQL, HTML, Javascript, and CSS to develop websites for clients based on their needs.

Provide students with tutoring and instruction to help develop stronger writing skills by improving their grammar and composition skills, building their self-confidence, and motivating them to become proficient writers. Functioned almost exclusively as an English as a Second Language writing tutor, mostly for Chinese students.

Working at home games for volleyball, football and basketball. Ticket sales, set-up, concession stand, security, game stats, etc.