Deviprasad Dc Email & Phone Number

India

Spearheading process improvements to enhance operational efficiency and customer satisfaction.Bridging the gap between client needs and technical execution by addressing customer challenges.Oversaw team utilization targets, ensuring optimal resource allocation and productivity.Overseeing large-scale reporting requirements and migrating legacy data systems using SSRS, PowerBi and MS SQL technologies.Collaborated with cross-functional teams to implement data-driven decision-making frameworks and solutions.Developed custom tools and automated workflows to enhance efficiency and accuracy during data migrations.Encouraging team members to explore new technologies and methodologies.Facilitated training programs and mentorship opportunities to build leadership pipelines within the team.

Bengaluru, Karnataka, India

Directed team members in managing tickets related to Anthology products, ensuring seamless issue resolution.Conducted incident reviews and prepared detailed service desk, Five9, OpenAir, and Salesforce reports.Built and led new teams to establish processes for emerging business needs.Managed customer escalations and hosted regular review meetings.Focused on employee performance management, feedback sessions, appraisals, and compensation planning.Mentored second-level leadership and identified opportunities for upskilling.Strengthened team dynamics by understanding individual strengths and aspirations.Leading successful acquisition transitions.Represented the team during ISO external audits and organized team-building events.

Bengaluru South, Karnataka, India

Managed a team of 7 onsite engineers and 4 remote support engineers.Conducted technical audits on applications, SQL Server, and Windows to provide strategic recommendations to customers.Established departmental objectives and strategies to enhance customer retention and revenue growth.Oversaw employee performance, appraisals, hiring, training, and mentoring.Fostered team collaboration through effective administration and team-building initiatives.

Bengaluru, Karnataka, India

Acted as the first point of contact for all technical escalations related to CRM applications.Coordinated ticket distribution and supported L1 and L2 teams.Designed and scheduled SQL Jobs, Alerts, DTS, and SSIS Packages to meet customer requirements.Performed SQL code reviews, query optimization, profiler trace analysis, index tuning, and performance monitoring.Led CRM implementations from planning to execution.

Bengaluru, Karnataka, India

Troubleshoot and resolved issues related to CRM applications and MS SQL Server Replication.Managed database backups and ensured data integrity.Provided on-site customer support, including Go-Live assistance.

Master Of Computer Applications - Mca, A

Bachelor Of Science - Bsc, A